Sales rep course
What you will learn
Introduction to Sales and Customer Service (pristine maid)
Customer Service: Communication Skills
Customer Analysis: Knowing Your Customer
Calming Upset Customers
Telephone Customer Service
Internet Customer Skills
Time Management Strategies
Stress Management Strategies
Tools That you will be using
Description
A customer service sales representative works to develop leads to grow a business. They work directly with customers to recommend products and services to fit their needs. A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. They may work virtually from a home office by interacting with clients on the phone, in a store, or in the field by visiting customers at their homes or places of business. Often, they work at least partially on commission and are responsible for consistently achieving sales quotas.
No formal experience or education beyond a high school diploma is required to be a customer service sales associate, however candidates who have undergraduate degrees or previous telemarketing, sales, or customer service experience are preferred. Being bilingual is a definite advantage as workers in this field serve a wide client base. An ambitious, self-motivated personality and a strong work ethic will help a customer service sales worker to be successful.
A customer service sales representative works to develop leads to grow a business. They work directly with customers to recommend products and services to fit their needs. A good customer service sales representative anticipates customer concerns and offers practical solutions to resolve them. They may work virtually from a home office by interacting with clients on the phone, in a store, or in the field by visiting customers at their homes or places of business. Often, they work at least partially on commission and are responsible for consistently achieving sales quotas.
No formal experience or education beyond a high school diploma is required to be a customer service sales associate, however candidates who have undergraduate degrees or previous telemarketing, sales, or customer service experience are preferred. Being bilingual is a definite advantage as workers in this field serve a wide client base. An ambitious, self-motivated personality and a strong work ethic will help a customer service sales worker to be successful.
Content
Introduction: Bookingkoala, Bark.com,Zoho Bigin, Grasshopper