A guide to the negotiation phases & approach to negotiation

This course is about negotiation. It will guide you through the individual phases: the preparation phase, the opening phase and presentation of conditions, and the closing phase of negotiations and conclusion of the contract. It will help you prepare for discussions and will provide practical tips for each negotiation stage. We will cover team roles and responsibilities. We will indicate various approaches, disruptive ones and those that generate added value for both parties, i.e. collaborative ones. It will show tools and building negotiation parameters and argumentation. You will learn how to build a parameter spectrum. We will present the conflict resolution matrix and the different attitudes of negotiators. The course will demonstrate the proper construction of conditional offers and the creation of a bargain mix, i.e. a basket of exchanges of concessions. He will present practical examples of parameter construction. And it will also show you the principle of lowering your expectations. The course discusses exemplary BATNA and ZOPA concepts, as well as negotiation tools and techniques. We will discuss market connections and indicate what data we can obtain from various information about our supplier. We will analyze behavior and facial expressions during conversations and show how to read individual signals. The course will also help you properly use escalation within your organization and show how the buyer’s position is lowered when it is used incorrectly and what to avoid. And it will also help you use techniques and build a buyer’s perspective. We will show you how to navigate the business relationship diagram and what impact it has on our approach and management of a given supplier and on closing negotiations. During the course, we also discuss how added value is generated by the purchasing department.