Freshdesk Training for Beginners (in Hindi)

Hello and Welcome to Gurnani Notes. We aim to create courses using Digital Avatars in order to deliver great experiences. While this course is designed using our own voice and face, we think that the future of content is not about what you deliver but how you deliver…. And your Digitally cloned humans is our vision for the future of e-learning courses that we will create and upload on Udemy. Once we get some feedback around our innovative approach, we would get ourselves cloned and use cloned version of our face and our voice to give you all a much better experience. But, for us to reach that stage – there is a considerable investment required, and for investment to kick-in, we need your feedback for that cycle to start.  So, if you like how I am organizing this course, then please help us increasing the enrollment ratings and  also do leave a feedback.

I have divided this entire course into three modules. The first module will help you understand how Administrator can use the product, and various configuration items available to the admin.

Then we will move into module 2 which will help you understand how Agent can use the product.

Finally we will see the entire feature list for Freshdesk, and understand how the software will help to (a) Respond Faster ; (b) Resolve Faster ; (c) Handle more Tickets ; (d) Reduce Ticket Volume ; (e) Manage Team Better

I had fun while designing this course for you all. I hope you like my course and share it with your friends as well