Create better user experiences through service design.
What you will learn
Acquire a thorough understanding of what service design is and why it is needed.
Develop a service design mindset by applying the six service design patterns
The ability to confidently create and apply service design personas
The ability to confidently create and apply service design prototypes
The ability to confidently create and apply service customer journey maps
The ability to confidently create and apply other tools such as service blueprints, technical designs, stakeholder maps, etc…
Description
Enroll to the course to acquire all the knowledge and skills to create better user experiences by applying service design concepts and tools.
In today’s day and age, everything revolves around the user. A solid user experience almost guarantees companies to become successful in a sustainable manner. But how can companies ensure a good enough user experience? This is where service design comes in. Service design is a mindset, a process and a toolbox that will hack our brains into delivering high-value user experiences.
This course is an introduction to service design and doesn’t require any prior knowledge.
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What will you learn?
- Acquire a thorough understanding of what service design is and why it is needed.
- Develop a service design mindset by applying the six service design patterns
- The ability to confidently apply service design tools such as persona creation, prototyping, customer journey mapping, and much more.
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Who is this course for?
- Recent graduates looking to start a position as a service designer, a business analyst, business consultant, product manager, product owner or even a UX designer.
- Junior service designers wanting to strengthen their knowledge.
- Senior service designers looking to brush up their skills.
- All professionals who are actively doing service design in their field of expertise and wanting to formalize their way of working.
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What else can I offer you?
You will have access to:
- The slides of the course which you can use at your own convenience
- Fun assignments to make things more tangible
- Handouts and templates to help you in your day-to-day service design activities
- Access to an industry expert. In case you have questions feel free to contact me and I will do my absolute best to guide you.
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Continuous improvements
The course is being upgraded on an incremental and iterative basis. Just like product increments in agile… 😉
Other courses:
- Want to know more about how to elicit requirements? I suggest then that you definitely take a look at my other courses!
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