Must-know Phone English Skills for Business Telephone Calls

☑ ANSWERING THE PHONE

☑ MAKING AND TAKING CALLS

☑ REASONS FOR CALLING

☑ TAKING MESSAGES

☑ LEAVING MESSAGES

☑ ASKING THE CALLER TO WAIT

☑ ASKING FOR REPETITION AND CLARIFYING

☑ ENDING THE CALL

☑ LANGUAGE REVIEW 1

Learn telephoning in English with our business English for telephone

telephone conversations in English might also seem difficult if English is not your first language—especially business calls.

However, if you learn the key phrases that are commonly used over the phone, it becomes so much easier.

That’s why we’ve put together this helpful course of must-know skills for professional telephone conversations. Use our tips to learn these phrases, and soon talking on the telephone at work in English will feel as simple as speaking with your favorite people.

Talking on the phone may be an essential part of your job, or you may only have to make or answer phone calls in English from time to time. You may need to speak on the phone in English every day or even as part of an exam or job interview. Sometimes your job may even depend on a phone call!

Skyping (or video calling) in English involves the same skills as traditional telephoning, but with a webcam so will be seen by the other person.

You will discover that improving your telephone skills will also help with your speaking skills in general. What’s more, it will help you gain self-confidence and even improve your self-esteem—both when speaking English and your native language.