Emotional Intelligence, Emotional Quotient, Practical Approach of dealing with Difficult People at work
What you will learn
Students will be able to identify personal emotional triggers and understand their impact on interactions with challenging individuals in the workplace
Students will be able to Implement strategies to enhance self-awareness, regulating and managing emotional responses effectively in challenging situations.
Students will be able to employ emotionally intelligent communication techniques to convey messages assertively, diplomatically, and non-confrontationally.
Students will be able to apply EI techniques to build rapport, trust, and constructive relationships with challenging individuals.
Description
Course Overview:
In today’s professional landscape, success is not solely determined by technical expertise but also by one’s ability to navigate emotions, handle interpersonal relationships, and exhibit emotional intelligence (EI). This comprehensive course is designed to empower individuals with the tools and strategies to harness emotional intelligence effectively in the workplace.
Course Objectives:
- Understanding Emotional Intelligence: Explore the core components of emotional intelligence and its significance in professional environments.
- Developing Self-Awareness: Learn to recognize and understand personal emotions, strengths, weaknesses, and triggers.
- Enhancing Self-Regulation: Develop techniques to manage and regulate emotions in various situations, fostering self-control and adaptability.
- Improving Social Skills: Acquire communication strategies, active listening techniques, and empathy-building exercises to improve relationships and teamwork.
- Increasing Empathy: Cultivate empathy and understanding towards colleagues, clients, and stakeholders, enhancing collaboration and conflict resolution.
- Utilizing Emotional Intelligence for Leadership: Discover how emotional intelligence contributes to effective leadership, decision-making, and influencing others positively.
Who Should Attend:
- Professionals across various industries seeking to enhance their interpersonal skills and emotional intelligence at work.
- Managers, team leaders, and aspiring leaders aiming to improve team dynamics and leadership effectiveness.
- Individuals interested in personal development and improving their overall effectiveness in workplace interactions.Outcome:
Upon completion of this course, participants will possess a heightened awareness of emotional intelligence, equipped with practical strategies and skills to foster a more positive and productive work environment.
Content