Everyday Empathy At Work, In Leadership, And Career Growth

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  • Reading time:8 mins read


Empathy helps with team building, job happiness, and employee retention. The course shows scientific & industry research

What you will learn

Scientific research on empathy

Professional research on empathy in the workplace

Scenarios and phrases for more empathetic communication

Active listening

Listening to body language

Sharing of real-world experience of a workplace with and without empathy

Description

Use empathy to grow into a leadership role or grow your current leadership or management position.

PROFESSIONAL INDUSTRY RESEARCH ON EMPATHY IN THE WORKPLACE

See research being done today on what employees expect from their management in terms of empathy. Employees report higher levels of job loyalty, creativity, feeling included, and work productivity when their managers display and follow up on empathy and compassion.

SCIENTIFIC RESEARCH

See the latest scientific research on how empathy works in terms of your brain activity and body chemistry. See the latest studies and discoveries being done on this topic.

ACTIVE LISTENING

Learn to listen to your employees and co-workers better by practicing active listening. When you listen and acknowledge people, they feel more respected, their defensiveness does away, and they open up.


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LISTENING TO BODY LANGUAGE

Most communication is non-verbal, so in addition to active listening, we’ll also go over body language that you should be attuned to in order to become more empathetic and a better listener.

EMPATHETIC PHRASES TO USE AT WORK

I’ll also provide you a number of different phrases to use in various workplace scenarios to help you say the right empathetic thing in different situation. Those phrases will range from conversation starters that get people to open up to what to say in meetings.

EMPATHY IN CASES OF LOSS OR BEREAVEMENT

I’ll also show you empathetic and sensitive things to say in case a co-worker is going through loss or bereavement. Plus, I’ll show you how to go above and beyond, and not just say things, but show that you care with actions.

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English
language

Content

Introduction and warm welcome

Introduction and welcome

What is empathy, sympathy, and compassion

What is empathy, sympathy, and compassion
Dalai Lama: Kindheartedness is the mindset for empathy and compassion
Emotional Empathy and Cognitive Empathy
More on the distinction between Cognitive Empathy and Emotional Empathy
The negative impact of too much empathy

Empathy research

The work of Dr. Allan Schore and sharing of emotions between two people
Takeaways from the Neuroscience symposium on empathy

Three steps towards empathy to anyone

Applying empathy at work – section introduction
Greater and bigger-picture mindset for approaching all your work with empathy
Bigger-picture empathy mindset
Phrases that show the other person you are empathetic
Phrases that show compassion
Applying Cognitive Empathy, Emotional Empathy, and transferring to concern
FOLLOW-THROUGH: Express concern, follow up on the concern with a plan
Empathetic conversation starters
Few empathic phrases to use in meetings

Professional industry research on empathy in the workplace

Section introduction to industry research on empathy with the Catalyst study
Continuing to show the empathy study by Catalyst
Earnst & Young research

Being empathetic to people’s loss

Showing compassion if a co-worker is dealing with loss
Offer extra time off for bereavement leave
Additional things you can do to care for co-workers going through loss

How empathy is impacted at work

Possible problems to watch for as a vigilant co-worker so you can help

Getting rid of your unconscious bias

People have different learning styles. Ask people what’s the best way they learn
If something is easy for you, it doesn’t mean it’s easy for others

If an employee makes an error

Don’t berate people, but work with them to improve, offer education or help

Encourage increased empathy at work across your organization

Steps to make empathy more prevalent in your company culture

Active listening

Active listening section introduction
Example of active listening and improved comprehension I had to go through
Cycle of constructive listening and communication
Listening to and getting feedback, even if negative
Example of a listening mistake at a job when I was younger
“Actions speak louder than words” – non-verbal communication

Listening to body language

The body language of your eyes
Bring something to take notes with to communicate that this is important for you
Listening to the other person’s body positioning and posture

Conclusion

Thank you for being a great student in this course on empathy in the workplace
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