• Post category:StudyBullet-13
  • Reading time:4 mins read


Art of managing the most difficult conversations

What you will learn

Managing the anger/emotions of others

Managing and controlling your mindset

Anger management techniques-AVID etc.

Prepare yourself proactively for situations that incite anger

Description

Course consists of 5 videos and 4 Quizzes to reinstate the learning.

It is a basic course on Anger Management focused on 2 key objectives:

-Preparing yourself for the situations that typically result in angry conflicts

-Providing the tools to deal with such situations

Try to finish the course in a single sitting. However, apply the learning regularly at work.

Course language is English.

Most examples are from healthcare sector and personal lives to give clarity to concepts

However, the learning could be implemented in all challenging interactions wherein managing anger is crucial.

The course could be used by individuals or HR professionals to train their teams.

Whether it`s personal interactions or professional ones, the rules of anger management are applicable everywhere.

Professionally, it`s best applicable in jobs/businesses wherein there are frequent customer interactions.

Sales and service jobs like receptions, doctors, nurses, car dealerships, retail outlets etc.

The course covers techniques to managing the anger of others and self


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Following topics are covered in the course video and the assessments:

Where to apply Anger Management

Situations leading to anger

Apologizing correctly

AVID Technique

Cumulative video to watch to complete course at a stretch

The correct approach to go through the course-

Watch the course video and take down notes.

Go through the MCQ`s based upon the learning.

On course completion you`ll be able to answer questions like:

Best reaction to an angry person?

Correct approach to deal with angry and sarcastic comments?

What is the AVID technique of anger management?

English
language

Content

Where to apply Anger Management

Where to apply Anger Management
QUIZ

Situations leading to anger

Situations leading to anger
QUIZ

Apologize Correctly

Apologize Correctly
QUIZ

AVID Technique

AVID Technique
QUIZ

Cumulative Video- All Course videos combined for revision

Cumulative Video- All Course videos combined for revision