Art of managing the most difficult conversations
What you will learn
Managing and controlling your mindset
Managing the anger/emotions of others
Anger management techniques-AVID etc.
Understand the impact of Anger on mind and body
Description
Course consists of a 40 minute learning session followed by a series of MCQ`s for reinstating the learning.
Most examples are from healthcare sector and personal lives. However, the learning could be implemented in all challenging interactions wherein managing anger is crucial.
The course could be used by individuals or HR professionals to train their teams.
Whether it`s personal interactions or professional ones, the rules of anger management are applicable everywhere.
Professionally, it`s best applicable in jobs/businesses wherein there are frequent customer interactions.
Sales and service jobs like receptions, doctors, nurses, car dealerships, retail outlets etc.
The course covers techniques to managing the anger of others and self
Language used is a mix of Hindi and English. Spoken words are in Hindi, however, all the assessments and video captions are in English
Following topics are covered in the course video and the assessments:
Voice and Body Language
Empathy
Apologizing correctly
AVID Technique
Challenging situations and the correct strategy to deal with them
The correct approach to go through the course-
Watch the course video and take down notes. Go through the MCQ`s based upon the learning.
On course completion you`ll be able to answer questions like:
Actual reasons behind anger?
Impact of anger on physical and mental health?
What are the signs of a person getting angry?
Best reaction to an angry person?
Rules of Body Language and Voice during anger management?
Correct approach to deal with angry and sarcastic comments?
How to use empathy to calm down an angry person?
What is the AVID technique of anger management?
Content