Build, automate, and manage ServiceNow tests with ATF to ensure faster, safer, and error-free deployments with ITSM.
β±οΈ Length: 16.6 total hours
β 4.43/5 rating
π₯ 6,910 students
π January 2026 update
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- Course Overview
- Dive into the strategic importance of the ServiceNow Automated Test Framework (ATF), a cornerstone for platform stability and innovation. Updated for January 2026, this course positions ATF as an integral part of a robust ServiceNow DevOps lifecycle, moving beyond basic understanding to proactive validation and risk reduction for enterprise environments.
- Mastering ATF empowers confident navigation of updates, customizations, and integrations without compromising service quality. Understand its transformative impact on reducing manual effort, improving test coverage, and providing tangible ROI by minimizing post-deployment issues and user disruptions. This program elevates your proficiency to a strategic contributor.
- Leverage the course’s practical, hands-on approach to build a resilient testing strategy, ensuring seamless operation of critical ITSM services. The curriculum provides a definitive guide for implementing, managing, and optimizing enterprise-grade ATF solutions, fostering faster, safer, and inherently more reliable ServiceNow operations.
- Requirements / Prerequisites
- A foundational understanding of the ServiceNow platform, including navigation, basic administration, and common terminology. Familiarity with the ServiceNow user interface and core applications is essential.
- Working knowledge of core IT Service Management (ITSM) processes such as Incident Management, Change Management, Problem Management, and Service Request Fulfillment. An understanding of their interdependencies and typical workflows will be highly beneficial.
- Exposure to basic logical constructs and systematic problem-solving methodologies, even without prior coding experience. The ability to think analytically about steps and outcomes is advantageous for designing effective tests.
- Access to a personal developer instance (PDI) or a non-production ServiceNow instance for hands-on practice, though specific setup instructions might be provided.
- A genuine interest in improving software quality, reducing deployment risks, and optimizing operational efficiency within the ServiceNow ecosystem.
- Skills Covered / Tools Used
- Strategic Test Planning & Design: Develop the analytical acumen to strategize comprehensive test plans that cover various user scenarios, edge cases, and critical business paths within ServiceNow ITSM, moving beyond simple happy-path testing.
- Advanced Test Step Creation: Master the creation of complex and conditional test steps, including parameterization, data-driven testing techniques, and the judicious use of client-side and server-side scripting within ATF for highly dynamic test scenarios.
- Service Catalog & Record Producer Testing: Acquire specialized skills to automate testing for sophisticated Service Catalog items, including multi-stage request flows, variable validations, and integration with fulfillment workflows, ensuring a flawless end-user experience.
- Custom UI & Portal Component Validation: Learn to effectively test custom UI pages, widgets, and portal components within the Service Portal using ATF’s advanced capabilities, ensuring visual and functional integrity across custom interfaces.
- Performance & Load Testing Fundamentals (ATF context): Understand how ATF can be strategically leveraged to simulate user load and identify potential performance bottlenecks within specific ITSM workflows, contributing to overall platform responsiveness.
- ATF Reporting & Analytics: Gain proficiency in interpreting ATF test results, generating comprehensive reports, and utilizing built-in analytics to identify trends, pinpoint areas for improvement, and communicate test outcomes effectively to stakeholders.
- Version Control & Collaboration Best Practices: Explore methods for integrating ATF tests into a version control strategy and fostering collaborative testing environments, ensuring consistency and manageability across development teams.
- Tools Used: ServiceNow Automated Test Framework (ATF), ServiceNow Instance (various application scopes like Incident, Change, Problem, Request), ServiceNow Service Catalog, ServiceNow Flow Designer (as it relates to workflow testing), ServiceNow Studio (for understanding underlying customizations if scripting is involved).
- Benefits / Outcomes
- Elevated Career Profile: Position yourself as a highly valuable ServiceNow professional equipped with specialized automation skills, opening doors to advanced roles such as ServiceNow Test Engineer, Platform Architect, or Release Manager.
- Enhanced Deployment Confidence: Significantly reduce the anxiety and risks associated with ServiceNow upgrades and deployments, ensuring that new functionalities and configurations integrate seamlessly without introducing regressions.
- Streamlined Operational Efficiency: Contribute directly to organizational cost savings by drastically cutting down on manual testing hours, freeing up resources for innovation and strategic initiatives.
- Improved Service Quality & User Satisfaction: Guarantee a consistently high-quality experience for end-users and IT staff by proactively identifying and resolving issues before they impact live services, thereby boosting productivity and trust in the platform.
- Faster Time-to-Market: Enable rapid iteration and deployment of new features and enhancements by establishing a reliable and efficient testing pipeline, accelerating the delivery of business value.
- Robust Governance & Compliance: Establish a verifiable audit trail for testing activities, supporting compliance requirements and demonstrating due diligence in managing changes to critical IT services.
- Strategic Influence: Empower yourself to drive the adoption of best practices in test automation, influencing architectural decisions and contributing to a culture of quality within your organization’s ServiceNow practice.
- PROS
- Highly relevant and in-demand skills for the modern ServiceNow ecosystem.
- Practical, hands-on approach focusing on real-world ITSM scenarios.
- Enables significant improvements in deployment speed and platform reliability.
- Boosts career prospects and professional growth within the ServiceNow domain.
- Content updated for 2026, ensuring the most current practices and features.
- Directly addresses common pain points in ServiceNow administration and development.
- CONS
- Requires consistent practice and engagement to truly master the nuanced application of ATF across complex enterprise environments.
Learning Tracks: English,IT & Software,Other IT & Software
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