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Communication skills | Listening skills | Empathy | Networking skills | professionality | Feedback | self confidence

What you will learn

Discuss how soft skills are important to success in the workplace

Understand the 10 key soft skills everyone should have

Use soft skills to relate more effectively to others in the workplace

Understand how to use soft skills to communicate, problem-solve, and resolve conflict

Apply soft skills to specific situations

Be able to show empathy in different situations

Understand how to build trust between you and your colleges

know how to `network with people outside your circle, either virtually or in-person


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Develop your skills in adaptability and flexibility in workplace

Description

Research has consistently demonstrated that when clear goals are associated with learning, it occurs more easily and rapidly. With that in mind, let’s review our goals for today.

At the end of this workshop, you should be able to:

  • Discuss how soft skills are important to success in the workplace
  • Understand the 10 key soft skills everyone should have
  • Use soft skills to relate more effectively to others in the workplace
  • Understand how to use soft skills to communicate, problem-solve, and resolve conflict
  • Apply soft skills to specific situations

What are soft skills, anyway? Simply put, soft skills are the personal attributes that allows us to effectively relate to others. These skills enhance our personal interactions and lead to greater job performance and satisfaction. Unlike hard skills, which are the technical and knowledge skill set we bring to our work, soft skills are interpersonal and can be applied in a broad array of situations. Soft skills encompass both personality traits, such as optimism, and abilities which can be practiced, such as empathy. Like all skills, soft skills can be learned.

Definition of Soft Skills

Soft skills are personal attributes that allow us to effectively relate to others. Applying these skills helps us build stronger work relationships, work more productively, and maximize our career prospects. Often we place the focus of our career development efforts on hard skills – technology skills, knowledge, and other skills that specifically relate to our ability to get work-related tasks done. This means we neglect to develop our soft skills. However, soft skills are directly transferrable to any job, organization, or industry. As a result, they are an investment worth making.

Soft skills include:

  • Communication
  • Listening
  • Showing Empathy
  • Networking
  • Self-confidence
  • Giving and receiving feedback

Course include lectures, case studies and quiz to engage you more with the learning process.

English
language

Content

Introduction
Introduction
What are soft skills?
What are soft skills?
Dee
Emotional intelligence
Empathy
Professionalism
Professionalism
Learned vs. Inborn Traits
Review Questions
Communication
Austin
Ways We Communicate
Improving Nonverbal Communication
Listening
Openness and Honesty
Review Questions
Team work
Team work
Coleen
Get into the role
The Power of Flow
Review questions
Problem-Solving
Enrique
Problem solving
Define the Problem
Alternative Solutions
Evaluate the plans
Implementation and Re-Evaluation
Review questions
Time management
Time management
Prioritizing
Managing Distractions
Cliff
The Multitasking Myth
Review questions
Attitude and Work Ethic
Positive attitude
Caring for Others vs Caring for Self
Building Trust
Yuki
Work Is Its Own Reward
Review questions
Adaptability/Flexibility
Adaptability and flexibility
Good Old Days Syndrome
Changing to Manage Process
Changing to Manage People
Martin
Showing You’re Worth Your Weight in Adaptability
Review questions
Self-Confidence
Owning It
Self-Questionnaire
Surefire Self-Confidence Building Tactics
Build Up Others
Twain
Review questions
Ability to Learn
Criticism
Listen with an Open Mind
Clear the Air
Delia
Review questions
Networking
Networking
Identifying Others’ Interests
Gwen
Reach Out
Review questions
Wrapping Up
The End
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Conclusion:
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