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Read more about the article Master Customer Journey Map – Enhance your Guest Experience

Master Customer Journey Map – Enhance your Guest Experience

  • Post published:15 January, 2025
  • Reading time:2 mins read

How mapping customer journey helps enhance experience | key touch points in journey | learn from experts What you will learn Customer journey map Guest…

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Read more about the article Kano Analysis Expert – Basics to Advanced (Accredited)

Kano Analysis Expert – Basics to Advanced (Accredited)

  • Post published:29 November, 2024
  • Reading time:4 mins read

Kano Analysis to Prioritize Customer Needs + Kano Model Tools and Templates + Certificate +Get 2 CPDs, PMI PDUs and PDCs What you will learn…

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Read more about the article How to deal with an upset customer – Great Customer Service

How to deal with an upset customer – Great Customer Service

  • Post published:31 October, 2024
  • Reading time:3 mins read

And make them a happy one. What you will learn How to listen to what's really bothering your customer. Is your customer angry at you…

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Read more about the article Creating and Leveraging Customer Surveys

Creating and Leveraging Customer Surveys

  • Post published:10 June, 2024
  • Reading time:4 mins read

NEW COURSE - Free for a limited time What you will learn Learn from someone who has implemented dozens of different types of surveys to…

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Read more about the article CX – Customer Experience Management

CX – Customer Experience Management

  • Post published:6 June, 2024
  • Reading time:2 mins read

How to put your customers first, every time, in this intermediary course. What you will learn What Customer Experience Management is and the main challenges…

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Read more about the article Customer Service Training | Keys To Satisfy Your Customers

Customer Service Training | Keys To Satisfy Your Customers

  • Post published:5 June, 2024
  • Reading time:3 mins read

An introduction to customer service and its importance in any business. What you will learn Customer Service Channels Customer Service Skillsets Call Center Management Customer…

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Read more about the article Customer Journeys for B2B Enterprises

Customer Journeys for B2B Enterprises

  • Post published:1 June, 2024
  • Reading time:3 mins read

Identify and target your audience using marketing personas and the buyer journey, turning prospects from leads to sales. What you will learn Target your unique…

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Read more about the article Learn to Create Amazing Customer Experience Blueprints

Learn to Create Amazing Customer Experience Blueprints

  • Post published:29 May, 2024
  • Reading time:3 mins read

Become the Most Important Customer Strategist in your Company! What you will learn Creating the Best Customer Experience Blueprint Use Customer Persona's to Excite Employees…

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Read more about the article Voice of the Customer: Toolkit

Voice of the Customer: Toolkit

  • Post published:29 May, 2024
  • Reading time:2 mins read

What you will learn Voice of the customer VOC tools Lean Six Sigma Lean Six Sigma Tools Surveys Interviews Focus Groups Description Understanding your customer…

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Read more about the article The Ultimate Customer Experience Course (3 In 1)

The Ultimate Customer Experience Course (3 In 1)

  • Post published:31 January, 2024
  • Reading time:6 mins read

Deliver A 'Branded' Customer Experience, Build Loyalty & Maximize Profits (Taught By 2 Award Winning Experts) What you will learn Define & execute experiences customers…

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Customer Experience: Build Customer Loyalty

  • Post published:31 January, 2024
  • Reading time:3 mins read

How To Enhance Customer Experiences, Delight Customers & Increase Sales What you will learn Why customer experience improvement is so important for business growth How…

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Customer Service: 6 Keys To Exceptional Customer Service

  • Post published:31 December, 2023
  • Reading time:2 mins read

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service What you will learn Understand what areas of business impact the customer experience The…

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Read more about the article Customer Service Mastery : How to Manage Customer Feedback

Customer Service Mastery : How to Manage Customer Feedback

  • Post published:14 November, 2023
  • Reading time:4 mins read

Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve What you'll learn Understand the…

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Read more about the article Customer Service Mastery: Customer Service Skills Next Level

Customer Service Mastery: Customer Service Skills Next Level

  • Post published:5 November, 2023
  • Reading time:3 mins read

Customer service relationship management | Improve your soft skills | Create positive experiences for your new customers What you'll learn How to take care of…

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Read more about the article Implement Exceptional Customer Service Standards

Implement Exceptional Customer Service Standards

  • Post published:27 July, 2023
  • Reading time:3 mins read

Tackle Customer Complaints, Upskill Your Staff And Retain Valued Clients What you will learn Effectively manage difficult customers and complaints Identify potential new customers and…

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Read more about the article Increase Customer Loyalty During A Cost Of Living Crisis

Increase Customer Loyalty During A Cost Of Living Crisis

  • Post published:27 July, 2023
  • Reading time:3 mins read

Methods To Reduce Risk And Increase Stability For Long-Term Business Success What you will learn Develop a strong understanding of what an economic crisis entails.…

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