Basic understanding and application of skills required to create impactful customer experience beyond expectation.
What you will learn
Understand what is customer delight
Why it is important to create an impactful experience for customers
What are the major skills required to create amazing experience for customer
What makes customer delighted.
Ice Berg Theory of Customer Service
Description
Our Net worth and earnings depend on the value we add to our customer. Here customer can be any one who takes our services or buys from us. It is crucial for everyone to understand how well we create that experience for the customer so that he comes back to us and helps to create the brand for us. All of us have customer whether we are in job or any business. It can be internal or external customer. If we wish to prosper, we need to attract a greater number of customer and there is need to build a brand for consistent demand for our products and services.
Understanding customers is the key to giving them good service which in turn results into strong customer relationships and new sales through positive word-of-mouth recommendation. Another big question is how do we create this wow moment for customer no matter how big or how small it is it would definitely play a lay a critical role in building customer relationships, which can lead to repeat business and valuable word-of-mouth referrals.
This understanding of human behavior is extremely useful in real life. When we say customer or client, we are taking about human beings who have emotions, feelings and behavior.
Content