Solving practical performance problems retail managers and business managers face, in maximizing results.
What you will learn
You will learn to understand how to approach and tackle common business performance problems in retail.
You will learn how to maximise the business performance by making your team more effective.
You will be able to design and define your paths leading to big goals.
You will become very effective in tackling tough problems which hold you back from achieving your desired results.
Your key deliverables as retail business or operations managers is to deliver revenue, standards and customer experience. Results are delivered by people.
Why take this course?
This course is an outcome of my years of experience in managing teams and leaders in retail. Here I will largely focus on providing approaches to one of the biggest pains of retail business managers, which is managing performance and results in retail operations.
Two key discoveries about you will unlock your ability to crack the code. 1. your ability to discover concealed or hidden performance connect. What this means is that specific people actions lead to specific results. And 2. Your ability to uplift your people capabilities and hence performance.
What is high performance? And what it could mean to different people? According to me high performance means performing a task and achieving outstanding results with passion and ownership. The inclusion of task, results and ownership are critical ingredients of high performance. When we talk about high performers, what stands out is achievement of big results accomplished with passion and ownership. While you might come across various version which might include only results or only passion.
I have identified 3 layers of performance code that can be applied to performance enhancement in retail.
The ‘code’ here is a composition of key behaviors along with running processes in real time. This will prevent operations to go out of tune most of the time and hence be able deliver higher success rate.
The leader in-charge of driving the ‘code’ is someone who is highly aware, involved and demanding personality with deep customer empathy and who is not a laid-back executive. Now these traits are not necessarily expected to be present in all but building these traits and characters is the goal of this course.
The 3 layers of the code are 1. operating principles, 2. People competencies, and 3. Leveraging resources. So let me give a brief introduction of the three and then do a deep dive in the following sections.
The 3 action layers work as a stack each other’s and are not exclusive pillars. Infact all three support each other seamlessly. By operating principles is the ‘HOW’ you accomplish the most important results in your role. So, for instance, if motivating and energizing your team leaders is what you think will get the job done, then it should be prioritized, and time must be allocated. Go ahead and openly announce to your team because these methods or ‘code of operation’ should be well understood and communicated.