Introduction to a Career in Customer Success
Explore this popular career path in the tech industry What you will learn Job responsibilities of a Customer Success Manager (CSM) Transferable skills and the…
How to deal with an upset customer – Great Customer Service
And make them a happy one. What you will learn How to listen to what's really bothering your customer. Is your customer angry at you…
Customer Success: A good career for you? Interview + Salary
What does a customer success manager do? Is it a good career? How to interview for it? What's the salary? What you will learn ☑…
Creating and Leveraging Customer Surveys
NEW COURSE - Free for a limited time What you will learn Learn from someone who has implemented dozens of different types of surveys to…
Customer Service Training | Keys To Satisfy Your Customers
An introduction to customer service and its importance in any business. What you will learn Customer Service Channels Customer Service Skillsets Call Center Management Customer…
Team Building and Customer Delight
delivering exceptional customer in all institutions What you will learn 5 Things Customers Want Team Building and Customer Service Listening as a Business Tool Principles…
Customer Service Mastery : How to Manage Customer Feedback
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve What you'll learn Understand the…
Customer Service Mastery: Customer Service Skills Next Level
Customer service relationship management | Improve your soft skills | Create positive experiences for your new customers What you'll learn How to take care of…
Implement Exceptional Customer Service Standards
Tackle Customer Complaints, Upskill Your Staff And Retain Valued Clients What you will learn Effectively manage difficult customers and complaints Identify potential new customers and…
Maximize Customer Value to Offer More Value Online
Learn how to effectively maximize customer value : a comprehensive approach to marketing for maximum conversion rates What you will learn What customer lifetime value…