Quick Lite ITIL 4 Foundation Course
Quick Lite Learn and Unlock Your Service Management with ITIL 4

What you will learn

Explaning Shortly ITIL 4 Service Value System

Introduction to the IT Service Management

Understand the Key Concepts of Service Management

Introduction to the Guiding Principles, Continual Improvement and other components

Description

Disclaimer: This UNOFFICIAL course is not affiliated with or endorsed by Axelos.

Not Affiliated with or Endorsed by AXELOS

Non-affiliation disclaimer: This UNOFFICIAL course is not associated with or endorsed by Axelos.

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Quick Lite Learn and Unlock Your Service Management with Quick Lite ITIL 4 Foundation UNOFFICIAL Course – Elevate Your IT Service Management Skills with the Latest ITIL Framework.

Are you ready to enhance your IT service management skills?


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This training program covers the latest ITIL 4 framework, an industry-leading approach for agile and flexible IT service management. You’ll gain insights into the core concepts and principles of ITIL 4.

All levels of IT professionals, from entry-level to experienced IT service managers, should take the course.

In this course, you will learn about:

  • Learn the concepts of ITIL 4 service value system to synchronize IT services with business needs.
  • Learn how the four dimensions of service management work in concert to deliver value.
  • Discover into pivotal ITIL 4 practices, including change control, incident management, and problem resolution.
  • Learn about the core ITIL principles to enhance overall service management processes.
  • Understand the criticality of aligning IT frameworks with business objectives for mutual success.

Who should take this course?

  1. Students seeking basic knowledge of the ITIL framework
  2. Individuals interested in learning about the ITIL framework and its applications in the IT industry

By providing comprehensive coverage of essential concepts and practices, it helps candidates gain the knowledge and confidence needed to succeed in the exam and advance their careers in IT service management.

English
language

Content

Introduction

ITIL 4 COURSE OVERVIEW
DOWNLOAD THE COURSE SLIDES!
ITIL 4 INTRODUCTION
KEY CONCEPTS OF SERVICE MANAGEMENT
FOUR DIMENSION OF SERVICE MANAGEMENT
SERVICE VALUE SYSTEM
SERVICE VALUE CHAIN
PRACTICES INTRODUCTION
CONTINUAL IMPROVEMENT PRACTICE
CHANGE ENABLEMENT PRACTICE
INCIDENT MANAGEMENT PRACTICE
PROBLEM MANAGEMENT PRACTICE
SERVICE DESK PRACTICE
SERVICE REQUEST MANAGEMENT PRACTICE
SERVICE LEVEL MANAGEMENT PRACTICE
GUIDELINES PRINCIPLES
CONTINUAL IMPROVEMENT MODEL
NEXT STEP!