Preparation for the ITIL4 Foundation certification.
What you will learn
Service management as a practice
The ITIL service lifecycle
Generic concepts and definitions
Key principles and models
Description
ITIL® (IT Infrastructure Library), is a de-facto standard known by IT professionals in Information Technology Service Management. ITIL Foundation training is the entry level training in the ITIL certification path. The content is aligned with the syllabus announced by the Accreditor. ProcessPark is an accredited training organization certified by Peoplecert.
ITIL 4 Foundation candidates should have a good understanding of the following:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4
- The four dimensions of Service Management
- The key concepts of Lean, Agile, DevOps and why they are important to bring business value
- How the ITIL practices outlined in ITIL 4 will maintain the value and importance provided by current ITIL processes, while at the same time expanding to be integrated into different areas of service management and IT, demand for value.
ITIL®4 Foundation?
The Information Technology Infrastructure Library (or ITIL) is a set of concepts and good practices used for the management of information technology services, the development of information technology and operations related to the same in general.
ITIL is the most recognized ITSM (IT Service Management) approach in the world as it provides the best practices and processes that allow IT areas to better manage and deliver their services.
It is knowledge of best practices that has even served as the basis for the development of standards such as ISO 20000, proving to be a strategy that will improve the quality of service in IT areas. ITIL also improves performance and generates organizational competitive advantages.
What the Course includes:
2 Exam Simulators, the first simulator of 40 questions and the second simulator of 20 questions (60 questions in total), in which you can practice with questions similar to the real exam, in each attempt the questions and alternatives are ordered randomly.
Service management practices
Availability management, Business analysis, Capacity and performance management, Change control, Incident management, IT asset management, Monitoring and event management, Problem management, Release management, Service catalogue management, Service configuration management, Service continuity management, Service design, Service desk, Service level management, Service request management, Service validation and testing
Content