• Post category:StudyBullet-8
  • Reading time:8 mins read


IT Support Skills for IT Beginners

What you will learn

Understand the network and network devices in a business world

Understand and troubleshoot Windows 10 operating system

Understand what the Internet is, how it works in a corporate environment

Learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications

Understand the difference between home and corporate network

Utilize common problem-solving methodologies and soft skills in an Information Technology setting

Able to create or plan a clear pathway for advanced technical courses

Description

This is a great starting point for learners who are interested in entry-level IT support professional concepts and skills.

This course focuses on the essential IT skills and knowledge needed to perform tasks commonly performed by IT Professionals, namely: Setting up a workstation, including conducting software installations; establishing network connectivity; identifying compatibility issues and identifying and preventing security risks; managing the safety and preventative maintenance of computers.

Get the training you need to stay ahead with the real IT professionals on the IT Help Desk.


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No prior hands-on experience is required to use or complete this course. After completing this course students will be able to take more advance technical courses with solid foundational skills.

By the end of this course, you’ll be able to:

  • understand the network and network devices in a business world
  • understand and troubleshoot Windows 10 operating system
  • understand what the Internet is, how it works in a corporate environment
  • learn how applications are created and how they work under the hood of a computer and how to troubleshoot applications
  • understand the difference between home and corporate network
  • utilize common problem-solving methodologies and soft skills in an Information Technology setting
  • understand the differences between a server and a client
  • Able to create or plan a clear pathway for advanced technical courses
English
language

Content

Introduction

Introduction and Important information
Career Info Course
What resources are used in this course for lectures and demos

What is a Network

What is a Network

What makes a Network

What makes a Network (Hardware)
What makes a Network (Software)
OSI Layers (Lecture)
Info lecture before understanding Public vs Private IP Address
Public vs Private IP Addresses (Lecture and Demo)
Info lecture before understanding DHCP vs DNS
DHCP vs DNS (Lecture and Demo)
Static vs Dynamic IP Address (Lecture and Demo)

Network Management

Domain joined client machine vs workgroup client machine (lecture and Demo)
Domain user account vs local user account (Lecture and Demo)

Small office/home office network (SOHO)

Small office/home office network (SOHO)

Real office network walkthrough

Real office network walkthrough

Basic or Common IT Tickets (Hardware)

Basic or Common IT Tickets (Hardware)

Windows 10 Training

Info video before windows 10 training
OS Systems Types and Features Introduction (Lecture)
Windows 10 tools and features (Demo)
Installing Windows 10 (Lecture)
Installing Windows 10 (Demo)
Manage OS Systems Tools (Lecture)
Install and Configure Printers (Demo)
Disk Management in Windows 10 (Demo)
Manage File System Security (Lecture)
Manage File System Security (Demo)
Install and Manage windows updates (Lecture and Demo)
Password Policies (Lecture)
Local Password Policies (Demo)
Domain Password Policies (Demo)
Manage Web Browser Settings Part 1 (Lecture and Demo)
Manage Web Browser Settings Part 2 (Lecture and Demo)
Manage Application Delivery Methods (Lecture)
Manage Application Delivery Methods (Demo)
Troubleshooting Microsoft Windows Issues (Knowledge Lecture)

Working with Remote Access Technologies

Working with Remote Access Technologies (Lecture)
Working with Remote Access Technologies (Demo)
Remote connecting skills (Demo)

Basic Network Commands

Basic Network Commands (Lecture and Demo)

Active Directory Training Extra (Session from JSS Bootcamp Course)

Active Directory Training Extra (Session from JSS Bootcamp Course)

Office 365 Training Extra (Session from JSS Bootcamp course)

Office 365 Training Extra (Session from JSS Bootcamp course)

Soft Skills Training

DOCUMENTATION AND LICENCES BEST PRACTICES (Lecture)
Using Proper Communication Techniques and Professionalism (Lecture)

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