Build a foundational understanding of Enterprise Service Management. Learn the tools to get started in your organization

What you will learn

Understand the fundamentals of Enterprise Service Management

How to implement ESM for improved customer and employee experiences

Enhance agility and adaptability with ESM

Measure and optimize ESM for better business outcomes


Explore the world of Enterprise Service Management (ESM) and optimize your organization’s potential. Our comprehensive ESM online course is led by renowned industry experts who will guide you through the basics of ESM, help you get your company started, and highlight common pitfalls to avoid when implementing ESM projects. Benefit from the collective knowledge and experience of industry veterans and obtain actionable content with practical, easy-to-follow steps that can be immediately applied to your organization, regardless of its size or industry.

Our course covers all the essentials of ESM, from foundational concepts to advanced strategies and best practices, ensuring that you have all the tools you need to succeed in your ESM journey. Avoid costly mistakes with our ESM online training, and discover effective ways to save your organization time, money, and resources.

What is ESM and why should you care?

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Enterprise Service Management (ESM) is a holistic approach to delivering and managing services across an entire organization. It goes beyond IT service management (ITSM) by extending service management principles and practices to all departments, such as HR, Finance, and Facilities. ESM fosters collaboration, streamlines workflows, and enhances overall efficiency. By implementing ESM, organizations can achieve:

  • Improved customer and employee experiences
  • Reduced operational costs
  • Enhanced agility and adaptability
  • Faster service delivery and time-to-market

Understanding and implementing ESM is essential for organizations seeking to thrive in today’s competitive landscape. This course will provide you with the knowledge and tools necessary to harness the full potential of ESM, ultimately empowering your business to achieve greater success.

Don’t miss this opportunity to revolutionize the way your organization operates! Transform your business with the power of ESM and join the ranks of successful companies that have harnessed the potential of enterprise service management.



Introduction to ESM

Introduction to Enterprise Service Management
Introduction to the ITIL framework
Test your knowledge: Basics of ESM and ITIL

Key concepts in Enterprise Service Management

Single Point of Contact (Self-Service and Service Desk)
Service Level Management and Experience Level Management
Change Management and Organizational Change
Service Strategy
Test your knowledge: Key Elements of ESM

Enterprise Service Management in Action

Getting started with Enterprise Service Management
Pitfalls to avoid in your ESM journey
Test your knowledge: Enterprise Service Management in Action