Master the essential skills to transition from IT support to IT managementβdevelop leadership, communication, management
What you will learn
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Identify the mindset shift required to transition from technician to IT manager
Apply key principles of IT team leadership skills in daily operations
Navigate the IT support to IT manager transition with confidence
Lead technical teams using frameworks for communication, delegation, and performance management
Conduct effective team meetings, one-on-ones, and feedback sessions
Utilize the IT manager skills checklist for self-assessment and growth planning
Manage conflict and build team morale in high-pressure support environments
Develop strategies for coaching, onboarding, and retaining technical talent
Lead remote and hybrid IT teams using modern tools and communication practices
Align IT support operations with broader business goals for strategic impact
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