Communication Skills: navigate with Confidence any situation using Empathy, Understanding and Honesty
What you will learn
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Develop effective communication strategies for challenging dialogues.
Cultivate active listening skills to enhance understanding in tough conversations
Identify and manage emotional triggers during difficult discussions
Employ empathy and compassion as key components of communication
Practice assertiveness techniques for expressing opinions respectfully
Explore strategies to de-escalate tension and defuse conflicts gracefully
Gain confidence in initiating and navigating uncomfortable conversations
Learn to provide constructive feedback in a constructive and supportive manner
Develop strategies for handling resistance and disagreement professionally
Enhance conflict resolution skills to achieve positive outcomes in difficult scenarios
English
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