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Communication Skills: navigate with Confidence any situation using Empathy, Understanding and Honesty

What you will learn

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Develop effective communication strategies for challenging dialogues.

Cultivate active listening skills to enhance understanding in tough conversations

Identify and manage emotional triggers during difficult discussions

Employ empathy and compassion as key components of communication

Practice assertiveness techniques for expressing opinions respectfully

Explore strategies to de-escalate tension and defuse conflicts gracefully

Gain confidence in initiating and navigating uncomfortable conversations

Learn to provide constructive feedback in a constructive and supportive manner

Develop strategies for handling resistance and disagreement professionally

Enhance conflict resolution skills to achieve positive outcomes in difficult scenarios