PEOPLE AND DECISIONS
What you will learn
Learn to effectively communicate with the people
Learn to build relationships
Learn to win the people’s confidence
Learn to tackle difficult situations and people
Description
In this course you will learn
Emotional Intelligence
Theories in the development of Emotional Intelligence
Characterisitcs of an Emotionally Intelligent Person
Qualities of an person with low emotional Intelligence
Life skills and decision making
Emotional intelligence is defined as the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you.
Purpose of Building your EQ
A high EQ helps you to,
Emotional intelligence is defined as the ability to understand and manage your own emotions, as well as recognize and influence the emotions of those around you. The term was first coined in 1990 by researchers John Mayer and Peter Salovey, but was later popularized by psychologist Daniel Goleman.
qself awareness
qself management
qsocial awareness,
qrelationship management
qreduce team stress
qdefuse conflict
qimprove job satisfaction.
— each can help a leader face any crisis with lower levels of stress, less emotional reactivity and fewer unintended consequences.
qIntelligence is your ability to learn, and it’s the same at age 15 as it is at age 50.
qEmotional intelligence, on the other hand, is a flexible set of skills that can be acquired and improved with practice.
qAlthough some people are naturally more emotionally intelligent than others, you can develop high emotional intelligence even if you aren’t born with it.
Content