Key Components of Volunteer Management / The Role of Volunteer Managers / Developing a Volunteer Management Plan

What you will learn

Recognize the significance of volunteer management and the concept of volunteer management.

Understand the roles and duties of a volunteer manager.

Create an orientation program for volunteers and recognize the significance of describing their duties and providing them with the appropriate tools to comple

Monitor the volunteer’s tasks and performance.

Recognize and incorporate into a plan the factors that serve to retain and motivate volunteers.

Recognize the significance of planning each step of volunteer management and the value of continuous evaluation and development.


Hello and welcome! I’m thrilled to have you join the Basics of Volunteer Management – online training course.

Throughout this course, we will cover essential topics that are crucial for every volunteer manager to understand. These topics include the significance of volunteer management, effective strategies for recruiting and selecting volunteers, best practices for orienting and training volunteers, methods for engaging and motivating volunteers, solutions for retaining volunteers, and the importance of planning a project involving volunteers.

I bring extensive experience in volunteer management, having worked with volunteers for over 12 years. As a youth worker, trainer, industrial and organisational psychologist, and general manager of a youth-focused non-profit organisation, I have been involved in various Erasmus+ and European Solidarity Corps projects, collaborating with volunteers and partners from different continents. Additionally, I have personally volunteered for local, national, and international educational, cultural, and athletic events.

Volunteers play a vital role in the success of nonprofit organisations. However, managing volunteers can be challenging, even for experienced youth workers. It requires dedication, commitment, and the right tools and technologies.

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By completing this online training course, you will acquire the skills and knowledge necessary to effectively manage volunteers and make a positive impact in your community. We will cover foundational aspects of volunteer management, including the importance of volunteer managers, effective recruitment and selection strategies, training and engagement techniques, and creating an inclusive environment for diverse volunteers. We will also address the critical challenge of volunteer retention and provide strategies to overcome it.

This course is designed to provide you with practical skills and knowledge that you can immediately apply within your organisation. By the end of the course, you will have the confidence to plan a volunteering project, navigate the essential steps of recruitment, training, retention, and management of volunteers, and embark on your role as a volunteer manager, even if you have little or no prior experience.

Thank you for joining this course, and I look forward to guiding you through the fundamentals of volunteer management.

This material has been funded with support from the European Commission. The content of this material reflects the views only of the authors and the National Agency or the European Commission cannot be held responsible for any use which may be made of the information.




Welcome to the course
Learning Objectives

An Introduction to the Management of Volunteers

An Introduction to the Management of Volunteers
Management of Volunteers: What Is It?
Study Case – Assignment
Volunteer Management: Its Importance in Organisation
Organisational Volunteer Management
Components of Volunteer Management
An Introduction to the Management of Volunteers

Understanding a Volunteer Manager’s Role

The Role of a Volunteer Manager
Understanding the Role of a Volunteer Manager If You Are a Youth Worker – P I
Understanding the Role of a Volunteer Manager If You Are a Youth Worker – P II
The Roles of a Volunteer Manager
The Benefits of Being a Volunteer Manager
Understanding a Volunteer Manager’s Role

Practical Tips and Tricks for a Confident Start

Set Expectations and Establish Policies
Ensure Volunteer Safety, Health, and Well-being
Recruit Volunteers Aligned with the Organization’s Vision
Motivate Volunteers
Stay Connected with Volunteers
Recognize and Appreciate Volunteer Effort and Commitment
Engage Volunteers with Enjoyable and Interactive Activities
Establish Goals and Milestones for Volunteer Success
Leverage Volunteer Strengths for Maximum Impact
Provide Timely and Constructive Feedback
Practical Tips and Tricks for a Confident Start

Preparing for Volunteer Participation

Responsibilities of a Volunteer Program Manager
Activity Objectives for Each Volunteering Stage
Duration of Each Volunteering Stage
Volunteering Stages Based on Location and Age Range of Volunteers
Volunteers’ Occupations, Involvement Timeframe, and Availability
Volunteering Stages Based on Preferred Time Commitment and Required Time
Volunteering Stages Based on the Number of Volunteers Involved in the Same Stage
Preparing for the volunteers’ participation

Creating a Volunteer Management Plan

Volunteer Activity and Volunteer Management Plans
Task: Creating a Department List for an Event
Five Steps to Create a Simple Volunteer Management Plan
Task: Developing a Volunteers’ Management Plan
Creating a Volunteer Management Plan


Conclusion and Future Directions
Important Reminders for Getting Started
Thank You and Best of Luck!