“Job-Ready Skills for AR Calling and Denial Management in U.S. Revenue Cycle”
What you will learn
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Understand the U.S. healthcare system and insurance terminology, including payer types (Medicare, Medicaid, Commercial, etc.).
Explain the medical billing workflow, including patient registration, charge entry, claim submission, and payment posting.
Perform AR calling professionally, using scripts and soft skills to follow up with insurance companies regarding unpaid or denied claims.
Identify and analyze common claim denials, such as timely filing, medical necessity, coordination of benefits (COB), authorization issues, and more.
Document call outcomes clearly and accurately in the billing system using appropriate follow-up actions.
Develop communication skills to speak confidently with U.S. insurance representatives and explain billing issues to providers or supervisors.
Prepare for job interviews and mock calls as an AR Caller in real-world U.S. healthcare revenue cycle management (RCM) settings
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