Build, automate, and manage ServiceNow tests with ATF to ensure faster, safer, and error-free deployments with ITSM.
What you will learn
Understand ATF fundamentals and architecture in ServiceNow
Create reusable test steps for ITSM processes.
Automate testing for Incident, Change, Problem, and Request workflows
Use test suites for regression testing during upgrades.
Troubleshoot and maintain ATF test cases efficiently.
Apply best practices for large-scale enterprise ATF implementation
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- Embark on a journey to transform your ServiceNow development lifecycle, moving from manual verification to robust, automated quality assurance for your ITSM applications.
- Gain a deep understanding of how ATF integrates seamlessly with the ServiceNow platform, enabling you to create a self-healing ITSM environment.
- Discover strategies for building and organizing test cases that reflect real-world ITSM scenarios, ensuring comprehensive coverage.
- Learn to leverage ATF’s capabilities to proactively identify and resolve defects before they impact end-users and business operations, fostering a culture of reliability.
- Explore advanced techniques for data manipulation and assertion within ATF, allowing for sophisticated testing of complex ITSM workflows.
- Develop proficiency in creating and managing test data strategies that support efficient and repeatable automated testing.
- Understand the critical role of ATF in supporting continuous integration and continuous delivery (CI/CD) pipelines for ServiceNow.
- Acquire the skills to effectively collaborate with development and operations teams to implement and maintain an automated testing framework.
- Uncover methods for measuring and reporting on the effectiveness of your ATF test suite, demonstrating ROI and driving continuous improvement.
- Learn to navigate common challenges and pitfalls in implementing ATF for ITSM, equipping you with practical solutions.
- Master the art of designing tests that are resilient to platform updates and configuration changes, minimizing maintenance overhead.
- Explore how ATF can be used to validate integrations with other systems, ensuring end-to-end ITSM process integrity.
- Understand the principles of creating maintainable and scalable test scripts that grow with your ServiceNow instance.
- Gain insights into leveraging ServiceNow’s low-code/no-code capabilities within ATF for rapid test development.
- Enhance your ability to conduct impactful regression testing, significantly reducing the risk associated with upgrades and major releases.
- PROS:
- Empowers organizations to achieve faster, more reliable ServiceNow deployments.
- Reduces manual testing effort, freeing up valuable resources.
- Enhances overall ITSM process stability and user satisfaction.
- CONS:
- Requires a solid understanding of ServiceNow architecture and ITSM processes to maximize effectiveness.
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