IT & Technical Support Guide to Helpdesk, Desktop & Servers
Learn how the different levels of IT technical support work, from service desk to infrastructure and server support What you will learn The different levels…
Computer Networking Basics for Desktop Support Technicians
What you will learn Switches vs Hubs The difference between half duplex and full duplex data transmissions An explanation of IPv4 and IPv6 Quality of…
Nagios XI Network Monitoring: Setup & Overview for Beginners
What you will learn An overview of Nagios XI and the features it contains Setting up different types of new user account, these being admin and…
Windows Command Line (cmd) and Batch Script Management
What you will learn How to create, rename, move and delete files and directories. The different types of file systems and how to navigate between…
Windows 10 Services Administration and Troubleshooting
What you will learn How to identify key Windows services and explain their function How to start, stop and restart a service How to change…
Career Coaching: Job Search and Interview Preparation
Develop your career and move forward with this job interview preparation and job search course What you will learn How to make your CV stand…
Server Infrastructure – IT Technical Support (Level 3) Guide
Everything you need to know to move up from 2nd line IT desktop support to 3rd line infrastructure and technical support What you will learn…
Upgrading Computer Networks – Guide to Successful Migrations
What you will learn Planning your upgrade project Auditing your network environment Communicating with departments within your organisation Preparing your helpdesk team for additional incoming…
IT Support & Troubleshooting Tips for Clinical Environments
What you will learn Various types of hardware & software typically found in clinical environments Data protection with regards to GDPR and sensitive data How…
Windows Deployment Services (WDS) on Windows Server 2019
What you will learn How to install Windows Deployment Services The difference between Active Directory Integrated and Standalone modes How to make changes to boot…
Windows 10 System Administration & Basic Computer Skills
What you will learn How to login to Windows How to open File Explorer How to use the logout and power options on the Start…
Domain Name System (DNS) Administration – IT Infrastructure
What you will learn Creating and managing DNS Zones Creating and managing DNS Records Root Zones and Nameservers Set up DNS Scavenging Round Robin Load Balancing Description…
Disaster Recovery – IT & Business Continuity Planning (BCP)
What you will learn The basics surrounding disaster recovery and business continuity planning Different types of disasters and some mitigations against them Data protection compliance…
IT Deployments – Business & Technical Support Planning
Learn the processes and considerations involved in new site deployments and migrations of newly acquired IT environments What you will learn How to identify key…
Information & Cyber Security Basics – IT Support Technicians
Learn the basics of information security and what you need to know to be compliant with data protection regulations What you will learn ☑ Physical…
Decision Making for Leaders and Managers
Decision Making for Leaders and Managers Course by MTF Institute of Management, Technology and Finance What you will learn Introduction to Decision Making How do…