ISO 9001 Change Management
What you will learn Change Management Definition ISO 9001 References to change Points of consideration with regards to change management Change…
ISO 9001 Leadership & Commitment
What you will learn ISO 9001 Clause 5.1 Leadership and Commitment Top management's general roles Top management's role in providing direction Top management's commitment to…
Improving Service Recovery & Service Quality
It is important to keep improving the service quality and prevent customers from going to his competitors. What you will learn Explain What is meant…
Benchmarking
Benchmarking can help improve the efficiency and quality of its processes, services, or products. What you will learn Explain What is Benchmarking Explain Why Benchmarking…
HOSHIN KANRI – A Strategic Planning Tool
Towards Quality Initiatives What you will learn ☑ HOSHIN KANRI - A Strategic Planning Tool & Techniques Description The very initiative of this module is…