Roles of Support Consultant and sample Tickets
What you will learn
Roles and Responsibilities of an SAP Support Consultant
Details about SLA
SAP WM Sample Support Tickets with Solutions
Sample Change Requests with explanation
Why take this course?
In this course, one can learn about the below topics
- The roles and responsibilities of a Support Consultant. Day to Day Activities of the Support Consultant and Support Lead is explained
- And also explained about Service Level Agreements and different priorities like Very High, High, Medium, and Low.
- Explained the level of tickets like L1, L2, and L3 based on the criticality
- Few samples are provided for the tickets
- Difference between the Criticality and the Priority of the tickets
- Explained the difference between Core Team Members and the End Users
- Different Support Tool names are given
- Handling the tickets based on SLA
- Planning the daily activities during Support Projects
- Value addition to the Role
- Different Tools in the Market are listed
- SAP Warehouse Management Hyper care sample issues with solutions
- SAP Warehouse Management Support Issues with solutions
- SAP Warehouse Management Configuration changes related sample tickets
- SAP Warehouse Management Program change related sample tickets
- SAP S/4 HANA Stock Room Management vs SAP Warehouse Management. This helps to understand the future of SAP WM in S/4 HANA. Entire knowledge in SAP WM will be helpful on S/4 HANA also.
- SAP Quizzes helps to revise the knowledge which was gained from the course
English
language