Develop a stronger ability to cope with adversity and bounce back from challenges, improving your overall mental health and well-being.
Acquire a positive, growth-oriented mindset, helping you approach life and work with greater confidence and optimism.
Obtain skills to set, pursue, and achieve personal and professional goals in a structured and motivating way.
Understand how to establish, maintain, and adjust habits that contribute to personal and professional success.
Improve emotional awareness and regulation, leading to better relationship management and self-control.
Learn strategies to identify, manage, and reduce stress, fostering a more balanced and productive life.
Navigate the unique stressors of the digital age & gain tools to minimize tech-related anxiety and fatigue.
Learn strategies for recognizing signs of and preventing burnout, supporting long-term career sustainability and satisfaction.
Identify, understand, and combat Imposter Syndrome, boosting their self-esteem and career performance.
Navigate difficult conversations gracefully, resulting in improved relationships in personal and professional spheres.
Gain confidence and skills to effectively present in front of audiences, enhancing your professional presence and impact.
Develop an understanding of body language for more effective and empathetic interpersonal communication.
Learn to persuasively communicate ideas, influencing others positively and ethically in various contexts.
Acquire techniques to improve your selling skills, ultimately driving increased revenue and business success.
Learn how to interact with media platforms effectively and manage your public image and communications skillfully.
Gain insights into optimizing your brain function for enhanced cognitive performance, memory, and creativity.
Deepen your awareness of and reduce your own unconscious biases, creating more inclusive and fair interactions in both your personal and professional life.
Acquire techniques to proactively manage and protect your personal and professional reputations online and offline.
Develop skills to negotiate successfully, achieving win-win outcomes in various situations.
Develop cultural competency skills to navigate multicultural environments sensitively and effectively.
COURSE 1: MINDSET
Resilience and the Adaptive Mind
Your Brain on Resilience
Low Resilience versus High Resilience
Cultivating Self-Awareness
Identifying Your Barriers
Self-Directed Learning
Resilience from the Ancient World
Ancient Philosophy and Resilience
Learned Optimism
Conclusion
Resilience Exercises
COURSE 2: GOAL SETTING
Introduction To Goal Setting
Purpose is Paramount: The Science and Psychology of Purpose
The Cognitive Advantage of Having and Knowing Your Purpose
Are You in Line with Your Purpose? Seven Indicators to Check
Self-Awareness
How to Find Your Purpose: 5 Areas to Explore
Defining Success: What Does Success Mean to You?
Analysing Your Energy
The Science & Psychology Of Goal Setting
How Goal Setting Affects Your Mind and Wellbeing
How Goal Setting Affects Your Outcomes and Success
How to Set Your Goals for Success
Gather Your Inspiration and Make a Long-List
Analyse Your Current Position
Ground in the Now: Organising and Categorising Your Goals
Integrate Your Goals into Your Everyday Life: Tools, Techniques and Software
Staying on Track: How to Review, Optimise and Stick to Your Goals
Science of Motivation: How to Stay Motivated
How to Measure Success
Recognising the Reasons Behind Areas of Weakness and How to Fix Them
How to Optimise and Capitalise on Your Areas of Success
Long-Term Reviews and Adapting to Change
Conclusion
Review of Course
COURSE 3: HABIT MASTERY
Introduction To Habit Mastery
Slicing
Situation
Stacking
Stating & Celebrating
COURSE 4: EMOTIONAL INTELLIGENCE
Introduction To Emotional Intelligence
Why Emotions Matter
Introduction
Using The Feelings Wheel & The Science Of Emotions
Your Emotional Bank Statement
Your Emotional Bank Statement
Experiencing Emotions
Experiencing Your Emotions
The Emotional Scale
The Emotional Scale: Practically Mapping Emotions
Your 14 Day Challenge
Your 14 Day Challenge
Emotions In Extreme Circumstances
Managing Emotions In Tough Times
The Emotional Scales During Tough Times
Managing Emotions in Me
Managing Emotions in Me
Managing Emotions in Others
Managing Emotions in Others
COURSE 5: STRESS MANAGEMENT
Introduction to Stress Management
How Stress Affects Cognitive Shortcuts
Cognitive Bias
Biases and Heuristics
Turning on the Cognitive Radar
Methods for Changing How You Think
Designing Change (Part 1)
Designing Change (Part 2)
Prompting Change
COURSE 6: DIGITAL STRESS (& DIGITAL DETOX)
Introduction To Digital Stress
Why It Helps To Reduce Your Blue Light
Maddie’s Story, Stress & Anxiety
Knowledge Is Power
How To Declutter Your Online Life
5 Ways To Declutter Your Online Life
Why You Need A Digital Detox
Digital Minimalism & 5 Ways To Do A Digital Detox
Choosing Joy & Gratitude
Real Recharges
How To Choose Joy & Gratitude
COURSE 7: AVOIDING BURNOUT
Introduction To Avoiding Burnout
How To Manage Chronic Stress & Overwhelm
The 3 Simple Steps To Prevent Burnout
3-Step Strategy
Mind Care
The Power Of Laughter
Sitting With Uncomfortable Feelings
Sleep
Body Care & Deep Breathing
Practical Tools: Get Up & Move
Soul Care Exercise & How To Turn Down Your Inner Critic
Working With Purpose, Gratitude & Joy
Using Kindness For Mental Health Burnout Prevention
The Kindness Factor
Exercise: Be Kind To Others
Recap
Recap, Tools & Tips
COURSE 8: OVERCOMING IMPOSTER SYNDROME
Introduction To Overcoming Imposter Syndrome
Overcome Imposter Syndrome
Imposter Syndrome In The Workplace
Understanding Imposter Syndrome
Causes Of Imposter Syndrome
Cognitive Biases And Imposter Syndrome
How To Silence Your Inner Critic
Your Inner Critic Doesn’t Define You
COURSE 9: DIFFICULT CONVERSATIONS
Introduction To Difficult Conversations
Why Are Some Conversations Difficult?
Preparation
Set-Up and Room Layout
How to Start the Conversation
Active Listening and Responding
Ask Open and Supportive Questions
Focus on Facts, Not Personalities
Use of Tone and Body Language
Exploring Alternative Solutions
Handling Challenge
How to Close a Difficult Conversation
Conclusion
Summary – What Weβve Covered
Thank You and Next Steps
COURSE 10: PUBLIC SPEAKING
Introduction To Public Speaking
Designing Your Speech
Assessing Your Audience
Objectives
What Do They Want to Hear?
Deciding Your Outcomes
Starting Your Speech
The Key Opening Statement
Core Message Exercise
The Close
Closing Professionally
Keeping Them Interested
Using Notes
Rehearsing
Preparation
Preparing to Speak
Controlling Your Nerves
The Day Before
On the Day
Failsafe Measures
Handling Questions
Presentation Aids
Presentation Aids
Handouts: What Will They Add?
How Much Information?
Using Graphics
How to Present like a Professional
Speaking like a Professional
Perfect Performing
Keeping to the Point
WIIFM?
Conclusion
Summary
Next Steps
COURSE 11: BODY LANGUAGE
Introduction To Body Language
Why is body language important?
What Will I Learn?
Understanding The Mind / Body Link
Leakage
Dispelling the Myths
State Management
Introduction to Sensory Acuity and Matching / Mirroring
Pace and Lead
The Basics of Body Language
Posture
Voice and Language
Handshake
Eye Contact
Feet position
Representational Systems
Reading body language over the phone
Body language on a date
Anchoring
Micro-Expressions
Deception Detection
Introduction
Types of lying
Telltale Signs of Deception
A Famous Example of Deception
Top Tips for Detecting Deception
Boosting Confidence and Questioning Beliefs
Visual Motor Rehearsal
The Framework of Beliefs
COURSE 12: PERSUASION
Introduction To Persuasion
Who is Philip Hesketh?
Our Seven Fundamental Psychological Drivers
Psychological Drivers: 1 – Love, 2 – Importance & 3 – Belonging
Psychological Drivers: 4 – Belief
Psychological Drivers: 5 – Certainty & Uncertainty
Psychological Driver: 6 – Need for Growth
Psychological Driver: 7 – Need for a Place
Why We Do What We Do & How We Form Opinions
First Impressions ~ How Theyβre Formed and How to Form a Good One
The βFacts, Feelings and After Effectsβ of Every Conversation
How to Get People to Jump Throughβ Hoops like a Dolphin
The Psychological Difference Between Persuasion and Influence
The Importance of Understanding How People Have Beliefs and How Placebos Work
Body Language: Reading It and Interpreting It
How to Read Body Language and the βTellsβ
The Difference Between βIntentβ and βImpactβ
How to Work out What People Really Mean When They Say Certain Things
The Big Difference That Little Words Can Make
How to Tell When People Are Lying and What to Do About It
How to Handle Difficult People with a Smile
How to Put Things Right When Youβve Put Things Wrong
The Principles of Objection Handling
The Importance of Being Part of the Solution
Constructive Criticism
How to Handle Difficult Situations During and After the Event
How to keep improving relationships
How The Roman Empire, The Beatles, and the Titanic really failed
How and why all relationships and companies follow the same course
How to keep improving even the best relationships
How Relationships Develop and How to Relate to People
How to develop trust and how to measure it
How to get on with everyone better
How to understand people better and the role of linear probing
How to improve all your relationships in the long term
Conclusion
What we’ve covered so far
Next Steps
COURSE 13: SALES SKILLS
Introduction To Sales Skills
The Guaranteed Way to Improve Your Sales Technique
The Number One Universal Killer Question in Selling
The Importance of Establishing the Clients Expectations
How to Close the Sale Without Sounding like a Salesman
Why People Buy and How to Get Them to Buy from Us
People Buy Emotionally and Justify Logically. What to Do About It
Donβt Assume You Know the Buyerβs Priorities
How to Unearth the Buyerβs Strategic Needs
The Importance of Implications
Why People Donβt Buy and How to Counteract Any Objection
Being Prepared for Objections
The Most Common Objections and How to Handle Them
How to Get People to Choose What You Want Them To
What Buyers Say and What They Really Mean
Holding a High Price
What Does Value For Money Really Mean?
Five Proven Techniques to Save Money and Make Money
The Words: βTypicallyβ, βRealisticallyβ, βCurrentlyβ, βGivenβ and βYetβ
Justifying Your Price – the Power of One
The Final βKiller Questionsβ That Allow You to Negotiate More Successfully
Win-Win and Increasing Average Order Value
The Real Meaning of βWin-Winβ
The Rules for Discounting
How to Hold a High Price
How to Increase Average Order
The Compromise Effect
Sales Techniques You Need to Know
All You Need to Know About Time Management
Recognising the Moment That Matters and the Role of βEnoughβ
What to Do When It Starts Going Wrong
How to Understand Other People – Can You Clarify?
How to Build Your Reputation and Getting Your Client to Feel Indebted to You
Selling in the Long Term and Being Recommended
How to Be a Great Presenter and Wow Your Audience
How to Deliver a Great Presentation
Why Powerpoint Doesnβt Work and What to Do with It
How Memory Works
How to Tell Your Own Stories Well so People Warm to You
The Three Key Things About Presenting
Conclusion
What We’ve Covered So Far
COURSE 14: MEDIA TRAINING
Introduction To Media Training
What Happens To You Under Pressure?
What Happens To You Under Pressure?
Dynamic Energy
Performance Energy
Physical Energy
Vocal Energy (Part 1)
Vocal Energy (Part 2)
Summary Of Dynamic Energy
Telling The Story
Telling The Story
Use βIβ not βWeβ
What’s In A Story
Analogies, Similes And Metaphors
Characters
Descriptions, Facts, Emotions And Messages
Jargon
Navigating Interviews
What Kind Of Interview Is This?
Handling Tough Questions And Nerves
Conclusion
Summary And Resources
COURSE 15: NEUROHACKING
Introduction To Neurohacking
Challenges and Key Concepts
Challenges (Part 1)
Challenges (Part 2)
Key Neurohacking Concepts (Part 1)
Key Neurohacking Concepts (Part 2)
Practical Neurohacking
Neurohacking Methods (Part 1)
Neurohacking Methods (Part 2)
Implementing Neurohacking
COURSE 16: UNCONSCIOUS BIAS
Introduction To Unconscious Bias
Cognitive Bias And Cognitive Flexibility
Ways To Combat Bias
Combatting And Preventing Stereotyping, Prejudice And Discrimination
Combatting Bias In The Hiring Process
Recognising And Combatting Internalised Bias
Business Decisions And Audits
Bias In Decision Making (Part 1)
Bias In Decision Making (Part 2)
Measuring The Effectiveness Of Bias Prevention
COURSE 17: REPUTATION MANAGEMENT
Introduction To Reputation Management
The 5 Principles of Reputation Management
Recognising Risk
Alertness and Monitoring
Positive Action
Responsiveness
Being the Best
Case Studies
Case Study – Ratners
Case Study – NestlΓ©
Case Study – United Airlines
Offline vs Online
Offline Reputation
Online Reputation
Reputation Strategy
Strategy
Summary and Action Plan
COURSE 18: NEGOTIATION SKILLS
Introduction To Negotiation Skills
The Principles of Collaborative Negotiation
Why Good Negotiation Practice Leads to Better Relationships
Shameless Book Plug
Millie’s Cookies Story
Exercise 1: Intentions / Objectives for This Programme
Giving Structure to Your Negotiation Strategy
Negotiation is not…
Distinguishing Negotiation from “Haggling”
The 7 Steps to Negotiation Success
Exercise 2: Giving Structure to your Negotiations
Step One β Preparing Yourself for Collaborative Negotiation
Preparing Yourself and Your WIN Outcomes
Exercise 3: Securing Commitment to Negotiate
The 4 P’s
The Importance of Personality
We, Then Me
Exercise 4: The 4 P’s
Step Two β Preparation – Understanding the Power of Variables
Introduction to Variables
Examples of Excellent Creativity in Variables
Exercise 5: Understanding the Power of Variables
Using the WIN Matrix
Exercise 6: Write Your Win Matrix
Step Three β Understanding Your Partner’s Point of View
Introduction
Example Story: Maps of the World – Dyl’s Den
Exercise 7: Stepping Into Your Partner’s Shoes
Step Four β Discussing
Introduction: Stating Intentions
Co-Active Listening: Are You Really Listening?
The Power of Pause
Exercise 8: Using Open Questions
Exercise 9: Going Above and Beyond Their Wildest Dreams
Exercise 10: Socratic Questioning
Exercise 11: Creating a Discussion Agreement Statement
Step Five β Proposing
Introduction to the Propose Stage
Exercise 12: Putting Your Proposal into Writing
Step Six β Bargaining
Introduction
Exercise 13: Creating a Bargaining Agreement Statement
The Power of Silence
Exercise 14: Developing Your Time-Out Strategy
Step Seven β Agreeing
Introduction
The Written Columbo
Exercise 15: Drafting an “Agreement In Principle”
Getting Yourself Out of the Way – The Human Operating System
Introduction β The Missing Link
Exercise 16: Noticing Your Thinking
What Does this Mean in Your Negotiations?
Understanding Personality
Why Personality?
Introducing the Four Colours
Introducing the 8 Aspects
Inspiration v Discipline Driven
Exercise 17: Teddy Bear
Big Picture v Down to Earth
Exercise 18: Football Club Trip
People Focused v Outcome Focused
Splash App
Exercise 19: Completing Your Own Assessment
Negotiation with Different “Personality-Types”
Using the Seven Steps at Home
Using the Seven Steps at Home
Avoiding Common Gambits Some Negotiators Use
Nibbling – The Columbo
The Flinch
The Red Herring
Higher Authority
The Reluctant Buyer / Seller
The Best Of A Bad Choice
Conclusion β Can You Really Get More by Giving More?
Conclusion & Thank You
COURSE 19: CULTURAL COMPETENCY
Introduction To Cultural Competency
Cultural Profiles And Subcultures
Cultural Differences
Recognising Cross-Cultural Values
Culture And Individual Differences
Cross-Cultural Communication
Body Language And Gestures
Use Of Language
Business Protocol And Etiquette
Building Trust And Rapport
Recognising Individual Needs
Team-Building And Managing Conflict
Cross-Cultural Negotiation
Cross-Cultural Negotiation (Part 1)
Cross-Cultural Negotiation (Part 2)
COURSE 20: NETWORKING
Introduction To Networking
Preparing For Networking
Communication Methods
The Networking Process
Real-Life Examples
Post-Networking Reflections
Conclusion
BONUS CONTENT
Tips For Managing Procrastination
Tips For Giving & Receiving Feedback
Tips For Effective Email Writing & Etiquette