Performance Review | Leadership | Communication Skills | 1-1 Meeting | Continuous Improvement | Coaching | Listening
β±οΈ Length: 3.0 total hours
β 4.72/5 rating
π₯ 7,143 students
π November 2025 update
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- Course Overview
- In today’s dynamic professional landscape, the ability to deliver constructive feedback effectively, without causing demotivation or offense, stands as a cornerstone of strong leadership and team cohesion. This meticulously designed 3-hour course, titled “How to give the feedback to others and don’t hurt them [EN]”, addresses this critical challenge head-on, offering a comprehensive toolkit for cultivating a feedback culture built on trust and mutual respect. It recognizes that while feedback is essential for continuous improvement and professional growth, its improper delivery can severely damage relationships, stifle innovation, and erode psychological safety within teams.
- Designed for current and aspiring leaders, managers, team leads, and anyone in a position to guide or evaluate others, this course transcends theoretical concepts, diving deep into practical, actionable strategies. It acknowledges the inherent human sensitivity to criticism and provides participants with nuanced approaches to navigate these delicate conversations, ensuring that messages are received as intended: opportunities for development rather than personal attacks. The curriculum is specifically structured to transform potentially confrontational interactions into constructive dialogues that foster development and strengthen professional bonds.
- Drawing insights from fields like Communication Skills, Leadership, and Coaching, the course emphasizes the pivotal role of empathetic communication, active listening, and strategic planning in feedback delivery. It prepares individuals not just to “say the right thing,” but to understand the context, the individual, and the desired outcome, enabling them to tailor their approach for maximum positive impact. Participants will learn how to shift from reactive criticism to proactive, growth-oriented guidance, fostering a workplace where continuous improvement is a shared and positive endeavor rather than a dreaded obligation.
- With a robust average rating of 4.72/5 from over 7,143 students, and recently updated in November 2025, this course has consistently proven its value in equipping professionals with the skills necessary to excel in critical communication scenarios, especially during Performance Reviews and 1-1 Meetings. Its focus extends beyond merely delivering feedback to creating an environment where individuals are receptive to it, understand its intent, and are empowered to act upon it for their personal and collective advancement.
- The overarching goal is to empower participants to become master communicators who can instigate positive change and drive performance improvement through feedback, all while preserving the dignity and motivation of their colleagues. It’s about building bridges, not burning them, in the pursuit of excellence and a thriving organizational culture.
- Requirements / Prerequisites
- No specific technical or academic prerequisites are necessary for enrollment. This course is accessible to anyone committed to enhancing their interpersonal communication skills and leadership capabilities in a professional setting.
- A genuine openness and willingness to self-reflect on current feedback practices and a desire to adopt new, more effective methodologies are highly beneficial. Participants should come prepared to challenge existing notions about ‘difficult conversations’.
- An eagerness to practice and apply the learned techniques in real-world scenarios is encouraged, as practical application is key to internalizing the sophisticated communication models presented. The more you engage, the more you gain.
- Basic familiarity with workplace dynamics and team interactions will provide a helpful context for understanding the scenarios discussed, though it is not strictly required. The principles are universal but illustrated through common professional situations.
- Skills Covered / Tools Used
- Active and Empathetic Listening: Develop the ability to truly hear and understand the recipient’s perspective and underlying emotions before, during, and after delivering feedback, fostering a two-way dialogue rather than a monologue.
- Non-Violent Communication (NVC) Principles: Learn to express observations, feelings, needs, and requests in a way that minimizes defensiveness and maximizes understanding and collaboration, focusing on objective facts rather than subjective judgments.
- Structuring Difficult Conversations: Master frameworks for planning and executing sensitive feedback sessions, including how to set the stage, articulate concerns clearly, and guide the discussion towards constructive outcomes in 1-1 Meetings and Performance Reviews.
- Objective Observation and Description: Acquire techniques to separate behavior from intent, focusing on specific, observable actions and their impact rather than making assumptions or personal attacks. This is crucial for maintaining objectivity.
- Impact-Focused Feedback Models: Utilize established models such as SBI (Situation-Behavior-Impact) or DESC (Describe-Express-Specify-Consequence) to deliver feedback that is clear, actionable, and directly links behavior to its consequences, making it easier for the receiver to understand and act upon.
- Coaching and Developmental Questioning: Learn to leverage feedback as a coaching tool, employing powerful questions that encourage self-reflection, problem-solving, and ownership from the individual, promoting continuous improvement rather than simple compliance.
- Managing Emotional Responses: Gain strategies for recognizing and effectively managing both your own emotions and the emotional reactions of the feedback recipient, ensuring conversations remain productive even when challenging topics arise.
- Follow-up and Accountability: Understand the importance of post-feedback follow-up to reinforce positive changes, track progress, and establish a clear path for accountability and sustained development, integrating feedback into an ongoing improvement cycle.
- Building Psychological Safety: Develop an awareness of how feedback contributes to or detracts from psychological safety, and learn to foster an environment where individuals feel safe to receive criticism, admit mistakes, and experiment without fear of punitive consequences.
- Benefits / Outcomes
- Enhanced Leadership Effectiveness: Become a more respected and impactful leader by mastering a crucial communication skill that drives performance, fosters trust, and builds stronger, more resilient teams. Your ability to coach and develop others will markedly improve.
- Improved Team Performance and Morale: Contribute directly to a culture of continuous improvement where feedback is seen as a gift for growth, leading to higher engagement, reduced conflict, and superior collective outcomes within your team.
- Reduced Defensiveness and Increased Receptivity: Learn to deliver messages in a way that minimizes natural defensive reactions, making individuals more open and receptive to feedback, accelerating their learning and development trajectory.
- Stronger Professional Relationships: Build deeper trust and rapport with colleagues and direct reports, transforming potentially awkward or confrontational conversations into opportunities for connection and mutual understanding.
- Clearer Communication Channels: Equip yourself with the tools to communicate expectations, address performance gaps, and celebrate successes with unparalleled clarity and empathy, reducing misunderstandings and improving overall organizational communication flow.
- Personal Growth in Emotional Intelligence: Develop a more profound understanding of human behavior, emotional triggers, and effective interpersonal dynamics, which extends beyond feedback into all aspects of your professional and personal life.
- More Productive Performance Reviews and 1-1 Meetings: Turn formal review processes and regular check-ins into genuinely valuable, forward-looking discussions that motivate and empower individuals rather than instilling dread.
- Cultivation of a Growth Mindset: Help foster an environment where both you and your team view challenges and constructive criticism as stepping stones for development, rather than failures, embedding a powerful growth mindset.
- PROS
- Highly Practical and Actionable: The course provides concrete frameworks and techniques that can be immediately applied in real-world professional settings, offering tangible solutions to a common workplace challenge.
- Addresses a Universal Workplace Need: Effective feedback delivery is critical across all industries and roles, making this course broadly applicable and highly relevant for diverse professional development paths.
- Focus on Empathy and Psychological Safety: Uniquely emphasizes not just “what to say,” but “how to say it” with sensitivity, ensuring feedback fosters growth without causing emotional damage or harming morale.
- Expert-Validated Strategies: Backed by a high student rating (4.72/5) and significant enrollment (7,143 students), indicating the effectiveness and quality of its content and instructional approach.
- Comprehensive Skill Development: Covers a wide array of interconnected skills from active listening to emotional intelligence, providing a holistic approach to delicate communication scenarios.
- Up-to-Date Content: The November 2025 update ensures the course material remains current with best practices in leadership, communication, and human resources.
- CONS
- The full benefits and mastery of the sophisticated feedback techniques taught require consistent, conscious practice and application in real-world interactions beyond the course duration, which is reliant on individual commitment and external opportunities for reinforcement.
Learning Tracks: English,Business,Management
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