Learn basic industry challenges and current trends in hospitality, tourism, recreation, restaurants, hotels and events
What you will learn
Explain the characteristics of hospitality industry
Describe the main duties and skills of hospitality professionals working in accommodation, food and beverage and event sectors
Explain how to serve the customers and to meet the expectations of the guests in hospitality industry
Define the key drivers to customer satisfaction
Describe the hospitality service environment issues
Understand the importance of culture in hospitality field
Why take this course?
This course will introduce students to the specialty area of hospitality business. Students will learn about basic industry special events. Students will gain an understanding of the foundation skills and knowledge needed for a successful career in the world’s largest industry. The course introduces students to the history and main characteristics of the hospitality industry, such as main sectors and services, customer satisfaction and meeting their expectations, communication aspects in a cultural diversity of this industry. Students will also gain an understanding of the relationship between the hospitality industry and the tourism sector, will be informed about the trends of this challenging industry as well as gain an overview of the different skills needed for a career in the hospitality industry. Opportunities to explore specific industry segments in more depth are offered through videos with hospitality professionals.