Learn to Identify your Guests and serve them better.
What you will learn
The Difference between Guest and Customer.
Find out who your Guests are and how you identify them.
The Reason why you get complaints and how you meet your Guests Needs.
Getting more 5 Star Reviews by exceeding your Guests Expectations.
Why take this course?
Do you work in Hospitality? In a Guest facing role? You could be a Porter, Waiter, Receptionist, Bartender, Front Desk Agent.
I have been in your shoes and I became a Hotel General Manager at 31 years old, managing one of the best resorts in the world where Guests pay $5000+ per night. I’m sharing my knowledge with you because I want our industry and you to move forward.
By doing this course, you will gain confidence in your approach towards Guests. You will stand out from your colleagues, receive more reviews with your name in it and receive more tips. This workshop is for those who want to create better guest experiences.
How do I prevent complaints and get 5 Star reviews instead? How do I know what a guest needs before they even ask? Looking after a business guest requires a different approach than connecting with a family or a couple celebrating a special occasion.
The course is structured into 4 modules:
- Guest Types
- Identifiers
- Needs
- The Extra Mile
This is the Luxury Hospitality approach that works in a Fine Dining Restaurant, a 5 Star Hotel but also in a Diner, Pub or Budget Hotel.
Get on board now to not only become a Guest Service Superstar, but also to become a part of our growing community of Hospo workers! We are offering this course for free until the end March 2024.