Experience | Client Retention | Support Strategy | Service Optimization | Loyalty Programs | Satisfaction Metrics | CSAT
What you will learn
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Conduct Comprehensive Audits of Customer Service Performance: Identify strengths, weaknesses, and areas for improvement to enhance customer satisfaction.
Develop and Implement Customer Service Strategies: Align service policies with business objectives to boost customer loyalty and business outcomes.
Build and Lead High-Performing Support Teams: Recruit, train, and motivate staff to deliver exceptional customer experiences.
Optimize Customer Service Processes: Implement modern technologies, including AI and automation, to streamline operations and improve efficiency.
Utilize Key Metrics for Service Quality Monitoring: Analyze NPS, CSAT, CES, and FCR scores to make data-driven decisions.
Manage Conflicts and Handle Difficult Clients Professionally: Apply effective conflict resolution techniques to maintain positive customer relationships.
Foster Collaboration Across Departments: Work seamlessly with marketing, sales, and product teams to ensure a unified approach to customer care.
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