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Empower yourself and what you want to accomplish everywhere in life.

What you will learn

There is a process to communication: Understanding it will improve your effectiveness

Distinguish the components of communication for better results

Discover the world of nonverbal communication and how it can empower you

Explore – What are the typical barriers to effective communication

Practice – effective communication tools for you to use ongoingly

Description

Communication is the access to getting anything accomplished in life!
Whether you are applying for a job, asking a prospective client to sign a deal with you, making a date with friends, or ordering your meal at a restaurant, you are in communication.

How effective are you? How well are you understood by others?Β Do they listen attentively to you?Β And do you listen attentively to them? How often do you miss important content in your meetings because you are listening to the thoughts in your head?

Communication is about imparting or exchanging information by speaking, writing, or using some other medium; it is also about understanding the emotion and intentions behind the information. As well as being able to clearly convey a message, effective communication requires listening such that the listener gains the full meaning of what’s being said and makes the other person feel heard and understood.


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The hard part about communication is that people often don’t know they are not clear in their communication. Most people believe they are very good at communicating and may not notice how common misunderstandings are and how ineffectiveness tends to persist.

This course will expand awareness of the process of communications, the models of communications and the distinctions between verbal and nonverbal communication. Most people are unaware of how much their nonverbal communication delivers messages and signaling that may or may not be consistent with their verbal communication. We will also address barriers to effective communication and how to overcome them.

A significant component of effective communication is the ability to listen and create a space to receive others’ communication. This is an essential and often missed area of communication that determines effectiveness or lack thereof. This course addresses active listening as a component of effective communication.

English
language

Content

Introduction

Introduction

What is Communication and What Makes it Effective?

Communication: What is it really?
More About Effective Communication
What is Ineffective Communication?
Ineffective Communication: Cost and Consequences
Ineffective Communication: Be Willing to Practice
Ineffective Communication : Low Morale and Negativity in the Workplace

The Process and Models of Communication

The Process of Communication
What are the Models of Communication?

Planning Your Communication

How to Plan Your Communication
The 7 C’s of Effective Communication

NonVerbal Communication

What is Nonverbal Communication?
Nonverbal Communication: Eye Contact
Nonverbal Communication: Gestures
Nonverbal Communication: Facial Expressions
Nonverbal Communication: Facial Expression (part 2)
Nonverbal Communication: Posture
Nonverbal Communication: Posture (part 2)
Nonverbal Communication: Posture (part 3)
Nonverbal Communication: Section Wrap Up

Barriers to Effective Communication

Introducing the Barriers to Effective Communication
Barriers to Effective Communication: Physical
Barriers to Effective Communication: Emotional
Barriers to Effective Communication: Gender and Interpersonal
Barriers to Effective Communication: Cultural and Language

Overcoming Barriers to Effective Communication

Overview of Strategies to Overcome Barriers
Overcome Barriers: Make Your Ideas Clear
Overcome Barriers: Check Your Timing
Overcome Barriers: Does Your Language Empower Listening?
Overcome Barriers: Ask for Feedback
Overcome Barriers: Actively Listen
Overcome Barriers: Do not Interrupt
Overcome Barriers: Be responsible for your Nonverbal Communication
Overcome Barriers: Be Responsible for How You Listen
Overcome Barriers: Having Difficult Conversations

Being Effective in Communication – Course Completion

Completing the Course