You will learn how to use Active Directory ( AD ) with best practice
β±οΈ Length: 3.4 total hours
β 4.23/5 rating
π₯ 1,397 students
π February 2023 update
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- Course Overview
- This “Active Directory Troubleshooting for IT Support” course is meticulously crafted for help desk professionals, IT support specialists, and junior system administrators. It equips you with vital skills to diagnose and resolve critical Active Directory (AD) incidents efficiently.
- Recognizing AD’s foundational role in identity and access management across modern enterprises, the course emphasizes a systematic, hands-on approach. You’ll learn to identify root causes and implement durable solutions, moving beyond reactive fixes.
- With a focused 3.4-hour curriculum, this training is designed for maximum impact, enabling rapid acquisition of essential troubleshooting competencies. It empowers you to confidently manage AD issues, minimize downtime, and enhance overall IT service delivery.
- Requirements / Prerequisites
- Basic familiarity with Windows operating system navigation and computer operations is necessary.
- Understanding core networking concepts like IP addressing and DNS is beneficial.
- No prior deep Active Directory administration experience is mandatory, making it ideal for IT support roles.
- Access to a Windows computer for practical exercises, preferably a virtual lab, is recommended.
- Skills Covered / Tools Used
- User & Computer Object Troubleshooting: Master resolving account creation, modification, deletion, lockouts, and issues with computer object joins or network access.
- Group Policy Object (GPO) Diagnosis: Learn to identify why GPOs fail to apply correctly due to inheritance, security filtering, or replication problems.
- Authentication & Authorization Resolution: Tackle login failures, “access denied” errors, Kerberos authentication, and Service Principal Name (SPN) issues.
- AD-Integrated DNS Troubleshooting: Diagnose and fix incorrect SRV records, name resolution failures, and dynamic update problems crucial for AD functionality.
- Replication Issue Remediation: Identify and resolve Active Directory replication failures using diagnostic tools, ensuring data consistency across domain controllers.
- Domain Controller Health & Performance: Acquire skills in assessing DC health, identifying bottlenecks, and understanding FSMO role significance.
- Event Log Analysis: Become proficient with Windows Event Viewer to pinpoint AD-specific errors and warnings for effective diagnosis.
- PowerShell for AD Diagnostics: Utilize fundamental PowerShell cmdlets for quick querying, configuration diagnosis, and streamlined troubleshooting.
- Mastery of Essential Tools: Hands-on practice with ADUC, ADAC, GPMC, DNS Manager, Event Viewer,
dcdiag,repadmin,nltest, and other critical command-line utilities. - Proactive Support Best Practices: Implement best practices for maintaining AD health, performing routine checks, and pre-empting potential issues.
- Benefits / Outcomes
- Elevated Troubleshooting Efficiency: Significantly reduce time on AD-related support tickets, boosting operational efficiency.
- Reduced Organizational Downtime: Contribute directly to business continuity by swiftly resolving critical AD service disruptions.
- Enhanced User Satisfaction: Improve end-user productivity and satisfaction via quicker resolution of login and access issues.
- Increased Confidence & Competence: Develop a robust understanding of AD troubleshooting, approaching complex problems with certainty.
- Career Advancement Opportunities: Gain a highly sought-after skill for IT support and system administration roles.
- Proactive Problem Identification: Learn to anticipate and identify potential AD issues before they impact users.
- Mastery of Essential Tools: Become highly proficient with core AD diagnostic tools, enhancing your versatility as an IT professional.
- PROS
- Immediately Applicable Skills: Content focuses on real-world scenarios, directly applicable to daily IT support tasks.
- Time-Efficient Learning: At 3.4 hours, it offers targeted, high-impact knowledge for busy professionals.
- Proven Quality: A high 4.23/5 rating from 1,397 students confirms its effectiveness and value.
- Up-to-Date Content: February 2023 update guarantees relevance with current AD practices and challenges.
- Confidence Building: Equips learners to effectively manage fundamental, critical AD infrastructure issues.
- Career Growth: Proficiency in AD troubleshooting is a key skill for IT support career progression.
- CONS
- Given its focused duration and scope, this course may not delve into extremely advanced Active Directory architectural design, highly specialized disaster recovery planning for complex enterprise setups, or intricate scripting for deep automation, potentially requiring further specialized training for such topics.
Learning Tracks: English,IT & Software,Operating Systems & Servers
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