Kano Analysis to Prioritize Customer Needs + Kano Model Tools and Templates + Certificate +Get 2 CPDs, PMI PDUs and PDCs
What you will learn
Understand customer needs and expectations using the Kano Analysis to enhance your product development and service offerings.
Learn to prioritize customer needs effectively, leading to higher customer satisfaction and reduced dissatisfaction.
Go beyond basic theory and gain practical skills with tools like Microsoft Excel templates to conduct Kano Analysis at a larger scale.
Analyze customer responses using advanced Excel functions (INDEX, XMATCH, COUNTIF) for accurate and efficient results.
Classify product features into categories: Must-be Quality, One-dimensional Quality, Attractive Quality, Indifferent Quality, and Reverse Quality.
Prioritize features and present the summary in graphical form using a Better/Worst Plot, aiding in clear decision-making.
Utilize Kano Analysis to prioritize improvement initiatives in Six Sigma and other quality improvement projects.
Enhance your skills in customer satisfaction analysis, making you a valuable asset in product development and quality improvement roles.
Develop the ability to lead Kano Analysis projects, driving significant improvements in customer satisfaction and product quality within your organization.
Why take this course?
🎓 Course Title: Kano Analysis Expert – Basics to Advanced
Course Headline: Master the Art of Prioritizing Customer Needs with Kano Model Analysis
Unlock the Secrets of Customer Satisfaction with Our Comprehensive Kano Model Course!
Course Description:
🎓 Key Features:
- Hands-On Learning: This course is designed to provide you with practical tools and templates to conduct a detailed Kano Analysis. You’ll learn by doing, applying the concepts in real-world scenarios.
- Expert Guidance: Led by Sandeep Kumar of Quality Gurics Inc., an expert in quality management and customer satisfaction analysis, you’re in capable hands.
- Interactive Content: Engage with content that combines video lectures, interactive exercises, and real-world examples to deepen your understanding of the Kano Model.
- Certification Option: Upon completion, you have the option to apply for a certification exam offered by Quality Gurics Inc. at no additional cost. Earn a Verified Certification to showcase your expertise in Kano Analysis! (Note: Participation in the certification exam is optional.)
Course Outline:
- Introduction to Kano Model: We’ll start with the fundamentals, understanding the history and application of the Kano Model within customer satisfaction.
- Practical Application: You’ll learn how to use Microsoft Excel and Google Forms to collect and analyze customer feedback effectively.
- Kano Survey Questionnaire: Discover how to craft questions that reveal the true nature of product features—whether they are Must-be, One-dimensional, Attractive, or Indifferent, or even Reverse Quality.
- Data Analysis with Excel: Dive into advanced Excel functions like INDEX, XMATCH, and COUNTIF to analyze customer responses accurately and efficiently.
- Feature Classification: Learn how to classify features based on customer feedback using a robust summary table for each feature.
- Graphical Representation: Transform your data into visual insights with Better/Worst Plots, making it easier to prioritize product development initiatives.
Why Choose This Course?
- Real-World Skills: The tools and templates you’ll learn are directly applicable to real-world business scenarios.
- Scalable Solutions: Learn how to handle large-scale surveys without the hassle of manual calculations.
- Broad Applicability: This analysis is not just for product development; it’s also a powerful tool for Six Sigma professionals and improvement experts.
- Certification Edge: Achieving certification upon course completion sets you apart in your career and demonstrates your commitment to excellence in quality management.
Join us now and embark on a journey to understand, master, and apply Kano Analysis for exceptional product development and customer satisfaction! 🚀
Enroll today and unlock the full potential of your analytical skills with Kano Analysis Expert – Basics to Advanced course by Sandeep Kumar at Quality Gurus Inc. 🎓✨
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