300-820: Implementing Cisco Collaboration Cloud Edge 2024

The 300-820: Implementing Cisco Collaboration Cloud Edge (CLCED) course is designed for IT professionals who want to enhance their skills in deploying, managing, and securing Cisco’s cloud collaboration solutions. As organizations increasingly adopt cloud-based communication tools, mastering these technologies is essential for optimizing collaboration and ensuring a seamless user experience.

Course Objectives

By the end of this course, participants will be able to:

1. Deploy Cisco Collaboration Cloud Solutions: Understand the architecture and components of Cisco’s cloud collaboration offerings and effectively deploy them within an organization.
2. Manage Cisco Webex Services: Gain expertise in configuring and managing Cisco Webex, including meetings, messaging, and calling features, to support collaboration needs.
3. Implement Security Measures: Learn to apply security best practices for cloud collaboration services, ensuring data protection and compliance with organizational policies.
4. Integrate On-Premises and Cloud Solutions: Explore strategies for integrating on-premises collaboration tools with cloud services, facilitating a hybrid collaboration environment.
5. Monitor and Troubleshoot Cloud Collaboration Services: Develop skills to monitor performance, diagnose issues, and implement solutions for Cisco collaboration services in the cloud.

Course Outline

1. Introduction to Cisco Collaboration Cloud Edge

This section provides an overview of Cisco’s collaboration cloud solutions, including:

• Architecture of Cisco Collaboration Cloud Edge.
• Key components of the cloud-based collaboration ecosystem.
• Differences between on-premises and cloud deployments.

2. Deploying Cisco Webex Services

Participants will learn to deploy Cisco Webex effectively, covering:

• Configuration of Webex Meetings, Messaging, and Calling features.
• Managing user accounts and permissions within Webex.
• Best practices for deploying Webex in various organizational contexts.

Hands-on labs will offer practical experience in deploying and managing Webex services.

3. Security Best Practices

This module emphasizes the importance of security in cloud collaboration, including:

• Implementing security measures for cloud services, such as data encryption and access controls.
• Understanding compliance requirements related to data protection and privacy.
• Configuring security settings within Cisco Webex to safeguard communication.

4. Integrating On-Premises and Cloud Solutions

Integration is crucial for seamless collaboration. This section covers:

• Strategies for integrating on-premises collaboration solutions with Cisco’s cloud services.
• Configuring hybrid environments that utilize both on-premises and cloud resources.
• Ensuring a consistent user experience across different platforms.

5. Monitoring and Troubleshooting

Effective monitoring and troubleshooting are vital for maintaining collaboration services. This module focuses on:

• Tools and techniques for monitoring Cisco collaboration services in the cloud.
• Common troubleshooting scenarios and methods to resolve them.
• Utilizing analytics to enhance service performance and user experience.

Hands-On Labs

The 300-820 CLCED course includes hands-on labs designed to provide participants with practical experience in deploying and managing Cisco Collaboration Cloud solutions. These labs simulate real-world environments, allowing participants to apply their knowledge effectively.

Target Audience

This course is ideal for:

• Collaboration engineers and IT professionals responsible for implementing and managing cloud collaboration solutions.
• Network administrators seeking to expand their expertise in cloud services.
• Candidates preparing for the 300-820 CLCED exam as part of the Cisco Certified Specialist – Collaboration Cloud Implementation certification.

Exam Information

• Exam Code: 300-820 CLCED
• Duration: 90 minutes
• Question Types: Multiple-choice, drag-and-drop, simulation, and scenario-based questions.

Prerequisites

While there are no formal prerequisites, it is recommended that participants have:

• A foundational understanding of Cisco Collaboration technologies (CCNA-level knowledge).
• Experience with Cisco Webex and other collaboration tools.
• Familiarity with cloud computing concepts and architectures.