• Post category:StudyBullet-18
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Everything all non-technical professionals in an IT environment should know.

What you will learn

Have a good understanding of the basics of IT

Improve their communication about IT and software development

Understand how an application is built up

Know the difference between frontend and backend

Know when something is a frontend or a backend issue

Understand databases and have seen some database management systems

Understand cloud and IoT

Know what roles there are in the IT field

Why take this course?

At work they often talk about APIs, frontend, backend, application design and all sorts of technical terms, assuming that you know what this is. And maybe you even do know what this is to manage basic conversations, without truly understanding it (pun intended). Would you like to know more about IT? This course will teach the basic concepts of IT in easy language.

After this course you will:

– Understand the IT landscape

– Know how software is built up

– Have a basic understanding of what code looks like

– Understand the software development process

– Know what roles are common in the software development field

This course if for:


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– Anyone with a non-IT background that is working in an IT environment

– Non-technical people that communicate with IT professionals a lot

– Anyone that wants to understand more about the basics of IT

This course is not for:

– People with a lot of IT experience

– People that hope to learn programming in this courseΒ (though it is a good course to take before learning how to program)

If there are any topics that you’d like to have discussed as well, or that you want to have more in-depth knowledge of, please let me know and I’d love to add them to this course!

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Add-On Information:

  • Course Overview

    • This foundational course is meticulously crafted to demystify the intricate world of Information Technology for non-technical professionals, beginners, and anyone seeking clarity in a tech-driven environment. It aims to bridge the critical communication gap between business functions and technical teams, fostering a more collaborative and efficient workplace. Participants will gain a comprehensive, jargon-free understanding of how technology underpins modern business operations, empowering them to navigate digital landscapes with confidence. The curriculum focuses on practical relevance and conceptual clarity, ensuring that complex IT concepts are rendered accessible and actionable for every learner. It’s about empowering you to understand the ‘what’ and ‘why’ behind the technology you encounter daily.
  • Requirements / Prerequisites

    • Absolutely no prior technical expertise, programming knowledge, or IT background is required.
    • A keen interest in understanding the digital ecosystem that powers today’s businesses.
    • Basic computer literacy, including comfort with web browsers and common productivity tools.
    • An open mind and a willingness to engage with new conceptual frameworks.
  • Skills Covered / Tools Used (Conceptually)

    • Strategic IT Communication: Develop the ability to translate business needs into actionable insights for technical teams and effectively interpret technical feedback.
    • Digital Ecosystem Comprehension: Grasp the interconnectedness of various IT components, from fundamental hardware principles to overarching software architectures, within an organizational context.
    • Problem Identification & Scoping: Gain insight into the origins and nature of common technical challenges, enabling more precise issue reporting and preliminary analysis.
    • Data Flow Fundamentals: Understand the lifecycle of information within systems, including how data is captured, stored, processed, and utilized, without delving into specific data science tools.
    • Cloud Service Recognition: Identify and differentiate between various types of cloud computing models (e.g., IaaS, PaaS, SaaS) and comprehend their strategic implications for businesses.
    • Conceptual IT Project Navigation: Learn the basic phases and roles involved in the lifecycle of IT projects, fostering better collaboration in project-oriented environments.
    • Foundational Cybersecurity Awareness: Acquire an introductory understanding of common digital threats, vulnerabilities, and essential best practices for safeguarding information assets.
    • While this course emphasizes conceptual understanding, the knowledge gained will enhance your interaction with common business tools like enterprise resource planning (ERP) systems, customer relationship management (CRM) platforms, and collaborative communication tools.
  • Benefits / Outcomes

    • Enhanced Cross-Functional Collaboration: Facilitate smoother and more productive interactions between non-technical departments and IT teams, significantly reducing misunderstandings and improving project outcomes.
    • Informed Decision-Making: Empower yourself to make more strategic and confident choices regarding technology adoption, vendor selection, and resource allocation within your role.
    • Career Advancement in Digital Roles: Equip yourself with the foundational knowledge essential for roles that bridge business and technology, such as business analysts, product owners, project coordinators, or IT liaisons.
    • Increased Confidence & Competence: Build self-assurance when discussing technological concepts, presenting ideas, or engaging in conversations that involve IT components.
    • Improved Problem Articulation: Learn to describe technical problems and requirements with greater precision, leading to quicker resolutions and more efficient support from IT.
    • Reduced IT Dependency for Basics: Minimize the need to consult IT for rudimentary explanations, allowing technical teams to focus on more complex and strategic initiatives.
  • PROS

    • Highly Accessible: Specifically designed for individuals with absolutely no prior IT knowledge, making complex topics easy to grasp.
    • Practical & Relevant: Focuses on immediately applicable knowledge pertinent to any modern, digitally-driven workplace.
    • Boosts Confidence: Empowers non-technical staff to participate more effectively and confidently in IT-related discussions and decisions.
    • Career Enhancing: Provides a strong foundation for career growth in tech-adjacent and cross-functional roles.
    • Promotes Collaboration: Bridges communication gaps, leading to improved synergy between different departments.
    • Conceptual Clarity: Prioritizes understanding the “what” and “why” behind IT, rather than getting bogged down in technical “how-to” details.
  • CONS

    • Lacks Hands-On Technical Depth: This course does not delve into coding, system administration, or advanced technical implementation, as it focuses on conceptual understanding.
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