Customer Service Mastery : How to Manage Customer Feedback
Create an environment that welcomes customer feedback. Educate your team on how to handle feedback and use it to improve What you'll learn Understand the…
Customer Service Mastery: Customer Service Skills Next Level
Customer service relationship management | Improve your soft skills | Create positive experiences for your new customers What you'll learn How to take care of…
Implement Exceptional Customer Service Standards
Tackle Customer Complaints, Upskill Your Staff And Retain Valued Clients What you will learn Effectively manage difficult customers and complaints Identify potential new customers and…
Customer Success: A good career for you? Interview + Salary
What does a customer success manager do? Is it a good career? How to interview for it? What's the salary? What you will learn ☑…
Maximize Customer Value to Offer More Value Online
Learn how to effectively maximize customer value : a comprehensive approach to marketing for maximum conversion rates What you will learn What customer lifetime value…
How to deal with an upset customer – Great Customer Service
And make them a happy one. What you will learn How to listen to what's really bothering your customer. Is your customer angry at you…
Customer Service Training | Keys To Satisfy Your Customers
An introduction to customer service and its importance in any business. What you will learn Customer Service Channels Customer Service Skillsets Call Center Management Customer…
Customer Success: Working with Upset Customers
Master customer success: proven techniques for dealing with upset customers. What you will learn Understand the psychology behind upset customers and how to de-escalate their…
Introduction to a Career in Customer Success
Explore this popular career path in the tech industry What you will learn Job responsibilities of a Customer Success Manager (CSM) Transferable skills and the…
Business Communication Skills: Handling Clients & Customers
Deliver a 5-Star Customer Experience | Ensure Customer Service Success | Perfect for Team Training & Onboarding What you will learn Provide excellent customer service…
Customer Service: Handle Difficult Customers Like a Pro
Provide Superior Customer Service | Improve Your Soft Skills | Ensure Customer Success What you will learn Deal with difficult customers and diffuse tense situations…
Fundamentals of Customer Journey Mapping
What you will learn Fundamentals of Customer Journey Mapping How to set up a customer journey mapping program for success Steps in the process of…
Consumer Behaviour
‘Consumer behavior’ is an important concept to be understood to understand the world of business. What you will learn Explain What is meant by Consumer…
Conflict Resolution and De-Escalation for Upset Customers
Applying proper conflict resolution skills to de-escalate tense situations with upset clients and customers. What you will learn Learning to de-escalate and resolve conflicts Learning…
Conflict Resolution in Investor Relations
Applying proper conflict resolution skills to de-escalate tense situations and comfort others. What you will learn ☑ How to effectively address and de-escalate conflicts ☑…