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Master the art of having difficult conversations. Discover effective communication skills to speak with assertiveness.

What you will learn

Feel confident and well-prepared to initiate a tough conversation

Manage difficult conversations easily at work and in personal life

Understand the underlying structure of difficult conversations

Stand up to figures of authority with confidence and assertiveness

Leverage listening skills to find the deeper meaning in a conversation

Express yourself in a way that people will listen to you without being defensive

Stay calm, and focused in the face of attacks or accusations

Create high-trust relationships by communicating authentically

Give interpersonal feedback effectively

Get through to the most resistant people

Description

Have you been avoiding confronting a troublesome colleague, disagreeing with your partner, or asking your boss for a raise? If there was a way to have difficult conversations easily, what would that do for you?

We avoid difficult conversations out of the fear that we will make things worse. We are often worried about how we will be perceived. Our pent-up feelings long for expression. This increases our resentment and provides no resolution to the presenting problem.

How to have difficult conversations is a comprehensive course that is designed to help you have tough conversations assertively in your personal and professional relationships. This course has proven tools and strategies to help you achieve conflict resolution no matter how difficult your situation is.

Once you master the art of having difficult conversations, you will be able to speak your mind freely, regardless of the gravity of the situation or who you are standing up to. This ability will equip you with unparalleled confidence. When you are able to overcome the speed bumps in a relationship, trust builds up, making the rest of the journey a smooth ride.

This course is for you if you want to:

  • Feel confident and well-prepared to initiate a tough conversation
  • Manage difficult conversations easily at work and in personal life
  • Learn the best ways to give interpersonal feedback
  • Express yourself in a way that people will listen to you without being defensive
  • Keep the conversation on track even when your emotions distract you
  • Leverage listening skills to find the deeper meaning in a conversation
  • Learn effective ways to get through to difficult people

The ability to have tough conversations is an essential leadership skill. It enables you to gain the trust of your co-workers. In personal life, managing tough conversations is essential as well. Whether you want to discuss your relationship difficulties with someone or just express your innermost thoughts, knowing how to do so while maintaining the relationship is an essential skill.

By the end of this course, you will be able to…

  • have difficult conversations with ease
  • understand the underlying structure of difficult conversations
  • stay calm, and focused in the face of attacks or accusations
  • stand up to figures of authority with confidence and assertiveness
  • learn from the difficult situations and devise long-term solutions to problems
  • create high-trust relationships by communicating authentically

It doesn’t matter if you have had difficulty raising issues or getting through to people in the past. In this course, you will find new insights on how you can succeed in the future.

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This course will give you the complete roadmap on how to initiate, manage, and close a difficult conversation in a way that strengthens your relationships.

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Testimonials:

I have been successfully conducting training programs on communication skills in organizations and open forums since 2014. Here is what my trainees are saying:

“This is one of the best programs I’ve attended. Roma is a simply excellent trainer.”

– Lavanya Rao, Healthcare specialist

“Roma is an amazing trainer, therapist and coach. Highly recommended for those who want to get what they want in life.”

-Hisam Ali, Student of Psychology

“Roma has profound knowledge and expertise. Her sessions show her calibre extensively.”


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– Saksham, Software Engineer

“Roma is an excellent trainer with in-depth knowledge in conversational persuasion and influence.”

– Ritu Sharma, Counsellor

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If you like practical techniques explained with real-life examples that you can implement in your life right away, you will love this course.

Enroll in this course today and discover the most effective ways to make difficult conversations easy!

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More about Roma

Roma Sharma is an author, certified coach, and trainer who has been working in the field of emotional well-being since 2014. She runs a training company that authors programs for people from a variety of backgrounds—the IT Industry, Educational Institutions, Counseling Academies, and Hospitality Industry to name a few. She works with organizations to design programs that specifically address their training needs.

Roma’s Books

Roma has authored three books and a boxset in her series called Boost Your Self-esteem & Confidence. Her books have hit the #1 new release spot in several different categories, such as Emotions & Mental health, and Communication Skills, on the Amazon marketplace. Her books have 15,000+ readers worldwide. Visit Roma’s website to find her books, articles, and courses. You can find the website link on her profile page.

Credentials:

1) B.E (CSE)

2) Diploma in Counselling Skills, person-centered therapy

3) International Certification in Transactional Analysis 101

4) Foundation course in Transactional Analysis

5) Master Practitioner of NLP (ABNLP), NLP Trainer

6) Advanced Diploma in Hypnosis (Business-NLP, UK)

English
language

Content

Introduction

Introduction
Why Face your fear?

Interpretation of Events

Introduction to Section
What do they know?
Make Your Rules Explicit
Intention Vs Impact
How to Separate Intention from Impact
Self-fulfilling prophecy
Interpretation of Events

Blame Vs Contribution

Introduction to Section
The Urge to Blame
Blame Vs Contribution
Your Contribution
Their Contribution
Blame Vs Contribution

Dealing with Feelings

Introduction to Section
Childhood Conditioning
Why Share Your Feelings?
Metacommunication
How to Describe Feelings
Dealing with Feelings

Identity Implications

Identity Implications in the Conversation
Dealing with Fear of an Identity Threat

How to Maintain Your Balance

How to Maintain Your Balance
Don’t try to Control Their Reaction
How to Maintain Your Balance

The Purpose of the Conversation

Unhelpful conversations
Psychological Reactance
The Difficult Conversation Roadmap
The Purpose of the Conversation

Starting the Conversation

Don’t hit and run
Begin with the third story
Extend an invitation

Specific Kind of Difficult Conversations

Giving Bad News
Giving Feedback
Asking Your Boss For a Raise
Apologizing
Difficult Conversations over Email or Phone
Specific Kind of Difficult Conversations

Listening Skills

Introduction to Section
How to manage your internal voice
Inquiring
Paraphrasing For Clarity
Acknowledging Their Feelings

Express Your Story

Why to Express Your Story
How to Express Your Story
Guidelines to tell Your Story With Clarity
Express Your Story

Powerful Skills for Leading the Conversation

Introduction to Section
Reframing
Empathetic Listening
Naming the Dynamic

Second Level Problem Solving

Brainstorming
Letting go
Second Level Problem Solving

Conflict Resolution: Dealing with Specific Types of Personalities

Introduction to Section
Dealing with Manipulators
Dealing with Defensive People
Dealing with People Pleasers

How to Have a Difficult Conversation with Your Boss

Why Stand up to Your Boss
Control Vs Influence
Important Guidelines
Dealing with an Abusive Boss

Self-work for Difficult Conversations

Self-work for Difficult Conversations
A Request
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