• Post category:Udemy (Jan 2022)
  • Reading time:4 mins read


What you will learn

Various types of hardware & software typically found in clinical environments

Data protection with regards to GDPR and sensitive data

How infection control procedures apply to IT Support Technicians

Some real-world case studies on typical support tickets found in hospitals

Description

Over this course, we’ll be covering some of the unique aspects of working as an IT Support Technician within a healthcare IT environment such as a hospital.

 

Topics covered include the following:

 

* Various types of hardware & software typically found in clinical environments

* Data protection with regards to GDPR and sensitive data

* How infection control procedures apply to IT Support Technicians

* Some tips on using Windows Compatibility Mode


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Also included on this course are some real-world case studies relating to typical support tickets that you might encounter when working in a healthcare setting, especially within a clinical area.

Unlike a typical office environment, some of the challenges you’ll find in a hospital particularly are unique in nature, as they require keeping in mind aspects such as infection control, and priorities that can often change, depending on the current situation in the area where the support ticket came from, for example a ward containing patients.

Healthcare is also one of the few places that might use the services of more than one IT department, and you’ll need to be able to identify which equipment your area is responsible for, usually by examining any stickers that may be located on the equipment and also the type of equipment in question.

English
language

Content

Introduction

Introduction
Clinical environment overview

Clinical hardware

Portable & specialist equipment
Smart card readers
Label printers
Wristband printers

Clinical software & Windows compatibility mode

Clinical software
Windows compatibility mode

Data protection & Infection control

Data protection
Infection control

Real-world case studies

Case 1: Broken patient information screen
12. Case 2 – External service login issues
13. Case 3 – Locating computer equipment
14. Case 4 – Display not working across 3 screens