What does a customer success manager do? Is it a good career? How to interview for it? What’s the salary?

What you will learn

Customer Success Management 101

The Foundation of Customer Success Management

The Difference Between Account Management and Customer Success Management

Salary for Customer Success Managers

Is Customer Success Management a Good Career for you?

How To Become The Best Customer Success Manager and Get Promoted

How to Answer Interview Questions for Customer Success Manager Roles

Description

Learn the foundational principles of customer success management with a professional who is currently leading a team of Customer Success Managers at Uber, responsible for over $140 million dollars of annual recurring revenue per year.

With over 12+ years in customer-facing roles, including consulting and account management, I’m here to help you. I’ve built a Customer Success department from scratch as the Director of Client Services/Customer Success, and I’m here to share

Whether you’re in a customer-facing role today, or you’re a nurse, teacher, bartender, retail associate, wondering if customer success is the right career path for you, then this course is for you.

If you’re asking yourself the following questions, then this course is for you:

  • What is a customer success manager?
  • What does a customer success manager do?
  • Is a customer success manager a good career for me?
  • Is customer success manager a good job?
  • How do I become a customer success manager?
  • How do I prepare for a customer success manager interview?
  • How much money does a customer success manager make?

If you’re already in customer success management and want to learn how to become the best customer success manager, then this course is for you.

Are there any course requirements or prerequisites?

  • There are no requirements for this course.

Here’s the agenda for the course:

  1. What is Customer Success (CS)?
  2. Why is it important?
  3. What is it not?
  4. Where did CS come from?
  5. The main mission of CS
  6. Terminology you need to know
  7. The Pillars of CS – NO ONE IS TEACHING THIS
  8. Customer Segmentation
  9. How to Lead Customer Conversations
  10. Career Path
    1. Salary/Pay
    2. Is CS a good career for you?
    3. Entry Level Roles
    4. How to Transition into a CS role
    5. Interview Questions and How to Answer Them

English

Language

Content

Welcome & Introduction

Welcome & Introduction

Agenda

Agenda

What is Customer Success?

What is Customer Success?


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Why is Customer Success Important?

What is it NOT?

How Was Customer Success Born?

The Evolution of Customer Success

The Mission of Customer Success

Customer Success Lingo

Customer Success Terminology

Executing Customer Success

The Must Know Pillars of Customer Success

Who Gets a Customer Success Manager?

How to Lead a Customer Success Conversation

A Career in Customer Success

Salary

Is Customer Success Good For You?

Roles To Apply For

Jobs That Transitions Well into CS

Interview Questions and Answers

Thank You and Contact Info

Thanks and Contact Info