Quality management, Business excellence, Customer satisfaction, Profitability, Improvement tools and Techniques
What you will learn
Business excellence and international tools and techniques for achieving profitability
Customer satisfaction, definition of quality, quality assurance, quality control and quality management
The historical evolution of the quality and the Business process management tools
The seven principles of quality management and their contribution to business excellence
Types of customers, customer’s segmentation, and listening to voice of the customer
Use of The House of Quality to translate customer’s requirements into technical specifications
Kano Model for measuring customer satisfaction
Measurements, Types of data, and mistakes in measurement
The seven tools of quality control known as The 7 QC tools, and how to utilize them in solving problems
a step-by-step guidelines for implementing a quality management system according to ISO 9001 and understanding the international accreditation process
Kaizen and Six Sigma methodologies
Why take this course?
Course Title: The Foundation of Quality for Business Profitability
Headline: Master the Art of Quality Management for Sustained Business Excellence and Customer Satisfaction! ππ
Course Description:
Are you ready to embark on a transformative journey into the realm of quality management? “The Foundation of Quality for Business Profitability” course, led by esteemed instructor Yohanna Saado, is meticulously designed to provide you with a comprehensive understanding of what it takes to achieve and maintain superior quality in your business operations. This course is not just about mastering the tools and techniques; it’s about cultivating a mindset that champions excellence, drives profitability, and delights customers at every turn.
Why Take This Course?
π Dive into Quality Fundamentals:
- Quality Management Principles: Explore the profound meaning of quality from the perspectives of leading experts in the field.
- Quality Assurance vs. Quality Control vs. Quality Management: Learn the nuanced differences with practical examples that resonate with both your professional and personal experiences.
π Historical Evolution of Quality:
- Trace the historical evolution of the quality concept and understand how business process management tools have shaped current practices.
π Seven Principles of Quality Management:
- Uncover the seven principles of quality management and their pivotal role in achieving business excellence, and see the tangible impact on profitability.
π― Customer-Centric Approach:
- Identify different types of customers and delve into the customer segmentation process.
- Learn to capture and translate customer requirements into technical specifications using the innovative House of Quality tool.
π Measuring Customer Satisfaction:
- Assess products and services from the customer’s viewpoint and utilize the Kano Model to measure satisfaction levels effectively.
π§ Quality Control Tools:
- Grasp the importance of measurements, types of data, and how to avoid common mistakes in measurements.
- Familiarize yourself with The 7 QC Tools and learn how they can be applied to solve problems efficiently.
π οΈ Problem Solving & Reporting Skills:
- Receive a real-world assignment to professionally solve problems, complete with downloadable templates and a report format for enhanced presentation skills. Submit your work to Yohanna Saado for an expert evaluation and gain valuable feedback for improvement.
π Continuous Improvement Methodologies:
- Explore Kaizen and Six Sigma methodologies as powerful tools for continuous improvement.
π Implementing Quality Management System (QMS):
- Receive step-by-step guidelines to implement a QMS according to ISO 9001, complemented by essential project management tools, templates, and software.
- Understand the international accreditation and certification process in depth.
π‘ Practical Insights for Career Advancement:
- Receive Yohanna Saado’s valuable tips at the end of the course to enhance your workplace performance, improve your job prospects, and set the stage for a well-deserved promotion.
What You Will Gain:
By the end of this course, you will have a robust understanding of quality management principles that are essential for business success. You’ll be equipped with the tools, techniques, and strategies to implement these principles effectively in your organization. More importantly, you’ll develop a customer-centric approach that not only improves product and service quality but also drives profitability and ensures sustained business excellence.
π Enroll now to start your journey towards becoming a champion of quality and a leader in business profitability! π