Customer Service Training | Keys To Satisfy Your Customers
An introduction to customer service and its importance in any business. What you will learn Customer Service Channels Customer Service Skillsets Call Center Management Customer…
Amazon Connect: Launch Your Cloud-Based Contact Center
Stop relying on telecoms or vendors, and host your contact center in the cloud yourself What you will learn How to Create a Contact Center…
Call Recording and Screen Recording Compliance Fundamentals
Learn the fundamental concepts for Call Recording and Screen Recording by standards and laws. What you will learn Learn the fundamentals of compliance for Contact…
Telemarketing Fundamentals
Learn the fundamental concepts of Telemarketing and Outbound Dialing What you will learn Learn the basic concepts of Telemarketing Understand the sales process through a…