Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital Marketing
What you will learn
Omnichannel Sales & Service Management with AI & Chat Bots
Facebook, Instagram, Whatsapp, Telegram, Apple, Wechat, Web, Bots and Chats Usage at Sales, Service, Digital Marketing
From calls to texting. Why digital channels become vital for literally any b2c business
Introduction to the world of chatbots
AI chatbots: what they can and canβt do
Best practices: contact center
Best practices: ads, sales, loyalty and more
The most popular apps pt1: whatsapp, facebook, instagram
The most popular apps pt2: telegram, apple messages, wechat
Livechat: messaging on a companyβs website
An Ideal customer journey framework
Interactive Part
Add-On Information:
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- Master the art of seamless customer engagement across a multitude of digital touchpoints, transforming how businesses interact and transact.
- Develop strategies to unify customer experiences, ensuring consistent branding and personalized service regardless of the platform.
- Learn to leverage emerging communication channels to build stronger customer relationships and drive repeat business.
- Gain practical skills in implementing and managing advanced communication tools for efficient sales and support operations.
- Understand the strategic importance of integrating various digital platforms to create a cohesive and powerful customer journey.
- Explore how to optimize communication workflows for enhanced customer satisfaction and operational efficiency.
- Discover innovative approaches to personalize customer interactions at scale through intelligent automation and data-driven insights.
- Acquire the knowledge to analyze customer behavior across diverse digital channels, enabling targeted marketing and sales efforts.
- Develop a comprehensive understanding of the evolving landscape of customer communication and its impact on business growth.
- Learn to design and implement effective customer service strategies that adapt to the rapid pace of digital transformation.
- Enhance your ability to drive sales conversions by mastering multi-channel engagement techniques.
- Build expertise in creating compelling customer loyalty programs that resonate across digital platforms.
- Acquire skills in navigating the unique features and best practices of popular messaging applications for business use.
- Understand how to integrate AI-powered solutions to augment human capabilities in sales and service roles.
- Learn to design interactive customer experiences that foster engagement and build brand advocacy.
- PROS:
- Gain a competitive edge by mastering the latest trends in customer communication technology.
- Develop highly transferable skills applicable to a wide range of industries and business models.
- CONS:
- Requires ongoing adaptation to rapidly evolving digital platforms and technologies.
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