A complete toolkit of process mapping techniques which will enable you to deliver big improvements to your processes.
What you will learn
Process Mapping
Process
Process Improvement
Lean Six Sigma
Lean Six Sigma Tools
Process Mapping Tools
Description
Mapping and improving your organisation’s processes is something that is becoming increasingly important. As we move forward, organisations are building more and more processes, all with varying purposes, touching various departments and delivering various products. As these become more complex and organisations grow, having the knowledge of how to map, analyse and improve these processes is a skill becoming vital. If you can deliver such improvements to your organisation’s processes today, they will reward this favourably!
In this course, you will learn the fundamental building blocks behind the task of mapping, analysing and improving your processes.Β We will cover:
– What is Lean Six Sigma?
– What are the concepts of process maps and process mapping?
– Swim Lane maps.
– SIPOC maps.
– Value Streams maps.
– Time Value maps.
– Value Add Charts.
– Spaghetti Diagrams.
We will approach these by understanding what the tool is, how to deploy the tool and then give a LIVE demonstration of the tool in action. This will ensure you grasp the need for the tool well enough to be able to deploy it effectively within your organisation / projects.
At the end of this course, you should have the confidence not only to conduct wide ranging process improvement projects but also to sell the vision and importance of process improvement to leaders within your organisation.
Content
- Course Overview
- Unlock the power of visual storytelling for your business operations with this comprehensive Process Mapping Toolkit.
- Move beyond theoretical concepts and dive into practical, hands-on techniques designed to dissect, analyze, and optimize workflows.
- This course equips you with a diverse arsenal of mapping methodologies, allowing you to select the most effective approach for any given situation.
- Discover how to transform complex, often unseen, operational intricacies into clear, actionable visual representations.
- Gain the confidence and competence to identify bottlenecks, redundancies, and areas ripe for significant efficiency gains.
- Empower yourself and your teams to drive tangible improvements that directly impact productivity, cost reduction, and customer satisfaction.
- This toolkit is your launchpad for becoming a champion of operational excellence within your organization.
- Requirements / Prerequisites
- No prior formal training in process mapping is required.
- A willingness to engage with visual thinking and problem-solving is essential.
- Basic computer literacy for potential digital mapping tools is beneficial but not strictly mandatory.
- Familiarity with common business or operational environments will enhance the learning experience.
- Skills Covered / Tools Used
- Fundamental Mapping Techniques:
- Mastering the creation of foundational process flowcharts (e.g., basic swimlane diagrams).
- Understanding and applying value stream mapping principles to identify waste.
- Exploring event-driven process chains (EPCs) for detailed transactional analysis.
- Advanced Visualization Strategies:
- Implementing SIPOC (Suppliers, Inputs, Process, Outputs, Customers) for high-level process definition.
- Utilizing decision trees and logic diagrams to map complex branching pathways.
- Developing customer journey maps to understand user experience within processes.
- Analysis and Optimization Tools:
- Techniques for bottleneck identification and elimination.
- Methods for detecting and rectifying process inefficiencies and redundancies.
- Strategies for standardizing processes for consistent outcomes.
- Software and Digital Tools (Introduction to concepts and types):
- Familiarization with the capabilities of common process mapping software (e.g., Visio, Lucidchart, Miro).
- Understanding the advantages of digital versus manual mapping.
- Fundamental Mapping Techniques:
- Benefits / Outcomes
- Develop the ability to create clear, concise, and universally understandable process maps.
- Enhance your capacity to diagnose operational issues with precision and data-driven insights.
- Become proficient in identifying opportunities for automation and digital transformation within processes.
- Improve cross-functional communication and collaboration through shared visual process understanding.
- Contribute directly to cost savings, increased throughput, and reduced error rates.
- Build a robust framework for continuous process improvement initiatives.
- Gain a highly transferable skill set applicable across diverse industries and roles.
- Transform complex problems into manageable, visually defined challenges.
- PROS
- Provides a versatile set of tools suitable for a wide range of process complexities.
- Focuses on practical application, enabling immediate real-world implementation.
- Empowers participants to become agents of significant operational change.
- Enhances communication and clarity around how work gets done.
- CONS
- The breadth of techniques may require dedicated practice to achieve mastery in each.