Master the Servicenow from Basics to Advanced Automation, Hands-On Training for IT Professionals, Complete ServiceNow
β±οΈ Length: 82.9 total hours
β 4.58/5 rating
π₯ 19,001 students
π August 2025 update
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Course Overview
- This comprehensive program, “Mastering the ServiceNow Admin&Development from Basic to Pro,” offers an unparalleled deep dive into the ServiceNow ecosystem. Designed for ambitious IT professionals, it meticulously guides learners through every facet of the platform, transforming novices into highly skilled administrators and proficient developers. You will embark on a structured learning journey that transcends basic understanding, moving towards the strategic implementation and sophisticated customization required to excel in enterprise environments.
- Beyond foundational concepts, the course emphasizes practical application and real-world problem-solving, ensuring participants gain a holistic understanding of how ServiceNow drives digital transformation. It integrates extensive hands-on labs and project-based learning, fostering an environment where theoretical knowledge is immediately reinforced with practical experience. The curriculum is crafted to empower you to design, build, and maintain robust ServiceNow solutions, from streamlining IT service delivery to developing custom applications that meet unique business needs.
- With an eye toward future industry demands, this training prepares you for advanced roles, enabling you to contribute significantly to an organization’s ServiceNow strategy and operational excellence. It covers the full spectrum of the platform’s capabilities, fostering a strategic mindset crucial for leveraging ServiceNow as a powerful business enabler.
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Requirements / Prerequisites
- A foundational understanding of general IT concepts and computing environments.
- Familiarity with web browsers and basic internet navigation.
- No prior experience with ServiceNow is necessary, as the course begins with fundamental concepts.
- A keen interest in automation, process improvement, and digital workflow management.
- Basic problem-solving skills and a logical approach to technical challenges.
- A personal computer with a stable internet connection for accessing course materials and hands-on labs.
- While not strictly required, a basic grasp of programming logic or scripting concepts will be beneficial for the development modules.
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Skills Covered / Tools Used
- Advanced Platform Administration: Gain mastery over intricate Service Catalog configurations, including complex variable sets, record producers, and order guides. Learn to architect and optimize Flow Designer workflows and classic workflows for sophisticated process automation across various modules. Delve into advanced Knowledge Management principles, including article versioning, approval flows, and portal integration for self-service excellence.
- Performance Analytics & Reporting: Develop expertise in creating insightful dashboards, performance indicators (KPIs), and detailed reports using advanced filters, drill-downs, and data visualization techniques to support data-driven decision-making.
- Integration Hub & External Integrations: Understand the principles of connecting ServiceNow with external systems using Integration Hub spokes, REST, and SOAP APIs. Learn to configure inbound and outbound integrations, handle data mapping, and manage authentication mechanisms securely.
- Security Hardening & Compliance: Implement robust security measures including Access Control Lists (ACLs) beyond basic configurations, context-sensitive security, and best practices for protecting sensitive data and ensuring platform integrity.
- Instance Management: Master Update Set management for efficient deployment, learn advanced cloning techniques for instance maintenance, and develop strategies for effective instance upgrade planning and execution.
- Client-Side Scripting: Develop dynamic user experiences using advanced Client Scripts, UI Scripts, and UI Actions, including asynchronous AJAX calls and complex DOM manipulations for enhanced interactivity.
- Server-Side Scripting: Write robust and efficient server-side logic using Script Includes, Scheduled Jobs, Business Rules (beyond basic triggers), and GlideRecord operations to automate processes, manipulate data, and enforce business rules at the platform level.
- Custom Application Development: Learn the full lifecycle of building custom applications from scratch within ServiceNow Studio, including data model design, UI creation, scripting, and deployment strategies tailored to specific business requirements.
- Automated Test Framework (ATF): Implement comprehensive automated testing for custom applications and configurations using ATF, ensuring solution stability, reliability, and faster development cycles.
- MID Server Configuration & Usage: Understand the installation, configuration, and utilization of MID Servers for facilitating communication between ServiceNow and internal networks, essential for integrations, discovery, and orchestration.
- Service Portal Development: Design, develop, and customize engaging Service Portals using Angular JS, HTML, CSS, and server-side scripting to create intuitive self-service experiences for end-users.
- Tools Used: ServiceNow Personal Developer Instance (PDI), ServiceNow Studio, Flow Designer, Report Builder, Service Catalog Designer, Script Editor, Automated Test Framework (ATF).
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Benefits / Outcomes
- Emergence as a highly competent ServiceNow Administrator and Developer, capable of managing complex instances and developing innovative solutions.
- Possession of a versatile skill set that is in high demand across the global IT industry, opening doors to numerous career opportunities.
- Proficiency in automating intricate business processes, leading to significant operational efficiencies and cost savings for organizations.
- The ability to design, develop, and deploy custom applications tailored to unique enterprise needs, extending the power of the ServiceNow platform.
- Confidence in tackling real-world ServiceNow challenges, from troubleshooting performance issues to implementing robust security measures.
- Preparation for official ServiceNow certification exams, boosting professional credibility and marketability.
- Enhanced problem-solving capabilities within an enterprise IT context, making you an invaluable asset to any team.
- A strong portfolio of hands-on projects and practical experience, demonstrating your expertise to potential employers.
- The strategic insight to advise on ServiceNow best practices, upgrades, and platform optimization, driving maximum ROI.
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PROS
- Exceptional Course Length: With 82.9 total hours, this course offers an incredibly thorough and in-depth exploration of both ServiceNow administration and development, ensuring no stone is left unturned.
- High Student Satisfaction: A robust 4.58/5 rating from a large student base indicates high quality instruction and effective learning outcomes.
- Proven Popularity: Over 19,000 students have enrolled, highlighting the course’s widespread appeal and trusted reputation within the ServiceNow learning community.
- Up-to-Date Content: The August 2025 update ensures the curriculum remains current with the latest ServiceNow platform features, best practices, and industry standards.
- Hands-On Focus: Strong emphasis on practical, hands-on training provides learners with real-world experience, critical for applying theoretical knowledge effectively.
- Dual Skill Set: Uniquely covers both administration and development tracks, equipping participants with a comprehensive skill set highly valued by employers.
- Career Advancement: Prepares students for official certifications and advanced roles, significantly enhancing career prospects in a high-demand technology field.
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CONS
- The extensive duration of 82.9 hours, while comprehensive, may require a significant time commitment, potentially challenging for individuals with highly restricted schedules.
Learning Tracks: English,IT & Software,Other IT & Software
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