Build, Configure, and Automate HR Services with ServiceNow
What you will learn
Understand HRSD fundamentals and its role in digital HR transformation.
Configure HR Services, HR Cases, and Lifecycle Events.
Build an Employee Center portal for HR services.
Automate HR workflows using Flow Designer and Playbooks.
Manage security and role-based access for sensitive HR data.
Integrate HRSD with other systems like payroll and identity management.
Apply best practices for enterprise HRSD implementations.
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- Unlock the potential of a unified employee experience by transforming manual HR processes into streamlined, digital workflows.
- Gain hands-on expertise in architecting and deploying advanced HR solutions that enhance employee engagement and operational efficiency.
- Develop a deep understanding of how to leverage ServiceNow’s powerful capabilities to create personalized and efficient HR service delivery models.
- Master the art of designing intuitive self-service portals that empower employees and reduce the burden on HR teams.
- Learn to implement robust automation strategies that drive productivity and ensure compliance across your HR operations.
- Acquire the skills to manage and secure sensitive employee information within the ServiceNow platform, adhering to industry standards.
- Explore strategies for seamless integration, connecting your HRSD environment with critical business systems to create a cohesive HR ecosystem.
- Become proficient in best practices for large-scale HRSD deployments, ensuring successful adoption and maximum return on investment.
- Discover how to optimize HR service delivery through intelligent case management and proactive workflow automation.
- Learn to craft compelling and user-friendly employee journeys that foster a positive and supportive work environment.
- Master the configuration of HR catalog items and knowledge management to provide instant answers and resources to employees.
- Explore advanced reporting and analytics to gain actionable insights into HR service performance and identify areas for improvement.
- Understand the principles of change management and user adoption to ensure successful implementation of HRSD solutions.
- Develop the ability to troubleshoot and resolve common HRSD issues, ensuring business continuity.
- Learn to design and implement effective onboarding and offboarding processes that create exceptional employee experiences.
- Gain insight into the strategic advantages of aligning HR service delivery with overall business objectives.
- PROS:
- Provides practical, actionable skills highly sought after in the digital HR transformation landscape.
- Equips learners with the knowledge to significantly improve employee satisfaction and HR operational efficiency.
- Offers a comprehensive understanding of a leading platform for modernizing HR functions.
- CONS:
- Requires a foundational understanding of HR principles and processes for maximum benefit.
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