Build, automate, and manage ServiceNow tests with ATF to ensure faster, safer, and error-free deployments with ITSM.
β±οΈ Length: 16.6 total hours
β 4.66/5 rating
π₯ 4,131 students
π August 2025 update
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Course Overview
- This intensive course delves into the strategic application of ServiceNowβs Automated Test Framework (ATF) within enterprise IT Service Management (ITSM) environments.
- Beyond theory, it offers a deeply practical journey into designing, implementing, and managing robust automated tests.
- Explore how ATF integrates seamlessly with core ITSM modules, transforming the testing lifecycle from a bottleneck into an accelerator for digital transformation.
- Gain insights into minimizing operational risks associated with platform updates and custom application deployments through comprehensive automated validation.
- Understand ATF’s critical role in fostering a culture of continuous delivery and quality assurance within your ServiceNow ecosystem.
- Learn to architect a scalable and maintainable testing strategy supporting complex, dynamic IT infrastructures.
- Discover how proactive testing with ATF empowers IT teams to deliver stable, high-performance services consistently.
- Uncover techniques to leverage ATF for validating intricate business rules, UI policies, client scripts, and server-side logic across ITSM applications.
- This course emphasizes real-world scenarios, preparing you to tackle common challenges faced by ServiceNow administrators and developers in test automation.
- It equips you with expertise to champion automated quality assurance, ensuring the reliability and integrity of your ServiceNow instance.
- Master the end-to-end process from test planning to sophisticated reporting, elevating your organization’s testing maturity.
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Requirements / Prerequisites
- Foundational understanding of ServiceNow platform navigation and core concepts: Familiarity with basic module structures, lists, forms, and general UI.
- Experience with IT Service Management (ITSM) processes: Working knowledge of common ITSM workflows and terminology is highly beneficial.
- Basic scripting knowledge (JavaScript a plus): While ATF reduces the need for extensive coding, understanding scripting logic enhances advanced scenario comprehension.
- Administrative access to a ServiceNow instance (PDI recommended): Hands-on practice is crucial for success, requiring an environment to build and execute tests.
- Conceptual understanding of software testing principles: Familiarity with unit, integration, and regression testing provides valuable context.
- Commitment to hands-on learning: Active participation in exercises and labs is essential for this practical course.
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Skills Covered / Tools Used
- Developing sophisticated test designs: Crafting comprehensive test plans covering various user journeys and system interactions within ITSM.
- Implementing advanced assertion techniques: Validating data integrity, UI elements, and process flows with precision using ATF’s assertion capabilities.
- Managing test execution environments: Setting up and configuring dedicated test runners and client test runners for diverse testing needs.
- Analyzing test results and generating reports: Interpreting outcomes, identifying failures, and utilizing built-in reporting tools for effective communication.
- Orchestrating cross-application testing: Designing tests that span multiple ITSM modules and custom applications, ensuring end-to-end process validation.
- Leveraging parameterized testing: Creating flexible test cases that adapt to different data inputs, enhancing reusability and coverage.
- Integrating ATF into CI/CD pipelines (conceptual): Understanding ATF’s role in broader continuous integration and deployment strategies for ServiceNow.
- Utilizing record-and-playback features: Efficiently capturing user interactions to jumpstart test case creation for common scenarios.
- Working with custom UI test steps: Extending ATF’s capabilities to test complex UI components and custom widgets effectively.
- Applying data-driven testing strategies: Separating test data from test logic to enhance maintainability and expand test coverage.
- ServiceNow Platform features: Automated Test Framework (ATF), Test Suites, Test Steps, Test Runners, Client Test Runners, Impersonation, Assertions, Reporting, ITSM applications (Incident, Change, Problem, Request Management, Service Catalog).
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Benefits / Outcomes
- Elevated ServiceNow instance stability: Significantly reduce production errors post-deployment or upgrade.
- Accelerated release cycles: Streamline deployment processes, enabling faster, more frequent, and confident updates.
- Enhanced team productivity: Free up valuable developer and QA time by automating repetitive manual testing tasks.
- Improved regulatory compliance: Maintain a verifiable audit trail of testing activities for regulated industries.
- Increased stakeholder confidence: Build trust by consistently delivering high-quality, reliable ServiceNow solutions.
- Reduced operational costs: Minimize the financial impact of bugs and downtime through proactive identification.
- Career advancement opportunities: Position yourself as an expert in a high-demand area of ServiceNow quality assurance.
- Empowerment to drive innovation: A robust testing safety net allows teams to innovate and customize the platform with greater agility.
- Mastery of a critical enterprise automation tool: Gain proficiency in a core ServiceNow capability essential for scalable platform governance.
- A verifiable portfolio of automated test solutions: Develop practical expertise directly applicable to enterprise environments.
- Strategic impact on organizational digital transformation: Directly contribute to ServiceNow initiative success by ensuring robust functionality.
- Future-proofing your ServiceNow investment: Ensure your instance remains resilient and adaptable to evolving business needs and platform updates.
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PROS
- Highly practical, hands-on approach: Emphasizes real-world application over mere theory.
- Strong ITSM focus: Directly addresses common enterprise use cases for maximum relevance.
- Designed for efficiency: Teaches building reusable, highly maintainable tests.
- Addresses critical pain points: Directly solves problems of manual testing, deployment risks, and upgrade complexities.
- Up-to-date content: “August 2025 update” ensures relevance to the latest ServiceNow features.
- Strong community validation: High rating and large student count signify a well-received and effective course.
- Career-enhancing: Develops a highly sought-after skill in the ServiceNow ecosystem.
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CONS
- Requires consistent hands-on practice: Full mastery requires dedicated effort in applying learned concepts.
Learning Tracks: English,IT & Software,Other IT & Software
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