Learn how to troubleshoot desktop computer issues as an IT Support Technician on real-world organisational networks.
What you will learn
An overview of physical and logical troubleshooting
Troubleshooting steps to take in the case of a suspected hard disk failure
How to identify and troubleshoot memory issues, such as insufficient and/or faulty RAM.
Dealing with CMOSΒ battery failures and understanding the impact of this on a machine.
An explanation of PXEΒ Booting and some of the most common issues
Add-On Information:
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- Systematic Diagnostic Frameworks: Explore structured approaches to problem-solving, emphasizing critical thinking and methodical isolation of root causes to move beyond mere symptom treatment.
- Device Driver Mastery: Gain proficiency in managing and troubleshooting device drivers, understanding their crucial role in hardware functionality, and resolving installation, update, and compatibility challenges.
- Operating System Recovery: Acquire skills to diagnose and resolve common operating system boot failures (beyond network booting), leveraging advanced recovery environments to restore system access and integrity.
- Network Connectivity Troubleshooting: Master the identification and resolution of desktop-specific network issues, including IP configuration, DNS resolution problems, and local firewall conflicts impacting user access.
- Performance Optimization Techniques: Develop practical strategies for enhancing system performance, encompassing efficient management of startup applications, background processes, and resource contention.
- Software Application Diagnostics: Address the complexities of software troubleshooting, from installation errors and runtime crashes to resolving inter-application conflicts and DLL issues.
- Peripheral Device Support: Gain expertise in supporting and resolving issues with a wide array of external devices, ensuring seamless integration and functionality for printers, scanners, and USB components.
- Data Preservation Fundamentals: Learn essential techniques for initial data preservation and recovery steps from critically failed systems, prioritizing user data integrity in a support context.
- Effective User Communication: Cultivate crucial soft skills for IT support, including clear communication, managing user expectations, and effectively translating technical jargon for non-technical users.
- IT Documentation & Ticketing Systems: Understand the paramount importance of IT documentation, efficient ticketing systems, and knowledge base creation for scalable and consistent support operations.
- Remote Troubleshooting Methodologies: Develop practical remote troubleshooting techniques, utilizing various tools and communication strategies to effectively resolve user issues without physical presence.
- Basic Security Awareness in Support: Gain foundational security awareness relevant to desktop support, identifying and addressing performance degradation caused by common malware or security misconfigurations.
- Command-Line Utility Application: Apply essential command-line utilities and basic scripting for faster diagnostics, system management, and to automate solutions for recurring desktop problems.
- Proactive Maintenance Routines: Implement best practices for preventative maintenance, designed to extend hardware lifespan, enhance system stability, and significantly reduce future support incidents.
- PROS:
- Hands-On Practicality: Focuses heavily on real-world scenarios and actionable skills, preparing you for immediate application in an IT support role.
- Systematic Problem-Solving: Instills a methodical, critical-thinking approach to troubleshooting, fostering deep understanding rather than just memorizing solutions.
- Comprehensive Skill Set: Covers a broad spectrum of essential desktop support issues, from hardware and software to networking and crucial user interaction.
- Career Readiness: Directly equips you with highly sought-after skills for entry-level IT support, helpdesk, and junior technician positions.
- CONS:
- Limited Scope for Advanced Infrastructure: Primarily focuses on client-side desktop issues, not delving into advanced server administration, complex network architecture, or deep cloud infrastructure topics.
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